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E-book customers will get refunds

The settlement of a price-fixing case means that those who've bought e-books from Amazon and other sellers will get a credit toward future purchases or a check.

By Karen Datko Oct 15, 2012 3:37PM logo © Spencer Platt/Getty Images If you purchased e-books from Amazon or other vendors in the past few years, you may see a little extra money in your store account -- thanks to a $69 million settlement of a price-fixing case brought against major book publishers by state attorneys general.


Amazon has emailed customers about the refunds, which will likely be 30 cents to $1.32 for each e-book purchased between April 1, 2010, and May 21, 2012.


Take note: Customers of other companies that sell e-books will also get refunds.


"The credit can be used to buy e-books or print books, or customers can request a check in the amount of the credit," The Associated Press says.


Specifically, here's what you need to know if the settlement gets final court approval early next year:

  • You don't need to fill out a claim form if you bought e-books from Amazon, Apple, Barnes & Noble or Kobo. They'll let you know about your credit and how to request a check.
  • However, if you bought e-books from Google, Sony or some other company not named here, you'll have to file a claim form to get your credit or check. The deadline to file is Dec. 12. You can access the claim form via this Web page.
  • The refunds apply to e-books published by "Hachette, HarperCollins, Simon & Schuster,
    Penguin, or Macmillan (as well as all other names under which these publishers also publish e-books)," says the website of the attorneys general who joined the price-fixing case.
  • If you live in Minnesota, you're out of luck. That's because the Minnesota attorney general did not participate.
  • E-books purchased by corporations and organizations don't qualify.

Why are customers getting money back? The AGs alleged that Apple and five major publishers  acted improperly to set the price for e-books. The U.S. Department of Justice brought a similar case. Here's how Michael Hiltzik summed up the issue in the Los Angeles Times:

"To recap: In 2010, five major book publishers decided to change their sales method for e-books from the conventional model, in which online booksellers paid wholesale prices for the books and sold them for whatever retail price they chose, to an "agency" model, in which the publishers set every book's retail price and the sellers took a fixed percentage of every sale.

"The idea was (1) to entice Apple, which was just about to bring out the iPad, into the e-book market by guaranteeing Apple a profit on e-book sales, and (2) to create competition for Amazon. Amazon's $9.99 price often meant it was selling books at a loss, presumably to cement its dominance of a market that it then controlled to the tune of 90%."

Three of the publishing companies settled with the AGs and the U.S. government. Two others and Apple have not.


More on MSN Money:

Oct 15, 2012 6:59PM
Ha ha .. forgive the laughter, but .30 to $1.32 for the people and how much for the lawyers? Naturally the sharp reporters at NBC did not think to ask that question, try a million bucks for them with .30 for the consumers.. and judges approve this action. Who are the real crooks here?
Oct 16, 2012 2:05AM
I hate the fact that eBooks cost the same as print books. Shouldn't they be cheaper?
Oct 15, 2012 8:38PM
Thanks a lot, MN Attorney General Lori Swanson.....
Oct 15, 2012 7:55PM
Well unless you spent hundreds of dollars buying ebooks, I don't see this being very beneficial to anyone other than the lawyers.
Oct 15, 2012 7:50PM
  A class action lawsuit some years ago against Goodyear was settled for a $50 discount on a future purchase of 4 tires while the Attorneys received 70 million. They claimed that though the consumer received little it achieved it's purpose by making Goodyear change ti's deceptive practices. I think they'd have learned the same lesson had more of that 70 million went to the consumer.
Oct 16, 2012 12:02AM
I don't understand how selling eBooks at $9.99 is a loss.  There's no printing involved, no binding or color gloss etc. It's electronic.  That's exactly why I sold my Kindle because eBook pricing as a whole are complete scams.
Oct 15, 2012 7:30PM
The price of books will go up because of this , as always the cost gets pushed to consumers. The only real winners here are the leach lawyers
Oct 15, 2012 10:32PM
Personally, I am happy about it. Yes, the lawyers will probably get a huge chunk of the settlement, but I am one of those people who spends hundreds of dollars on books. I love to read and usually buy at least 2-3 new books a week. Am I expecting to get rich from this? No. Hopefully I will get enough back to get a couple free books though. And, even better, I won't be overcharged in the future.
Oct 16, 2012 3:18AM

Unlike print books, there are no additional costs associated with them after the first copy. The same goes for music, video and software that is downloadable.

Oct 16, 2012 12:50AM

As a self-published author, I'm a bit torn about this news.  The high prices of eBooks produced by the big publishing houses has been one of the few things us indies had working to our advantage.  On the other hand, the more books in readers' hands (or reading devices, in this case), the better, and lower costs to the consumer could only help.


There's also the possibility this will drive book prices up, as some have said, but I (with my admittedly limited knowledge) don't see this as a likely outcome.


S.L. Madden 

Oct 15, 2012 10:04PM
the lawyers and attorney generals look more like E-crooks
Oct 15, 2012 7:27PM

Does anyone know how to find the ISBN number?

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