Verizon will charge fee for paying bill
Shades of Bank of America or Netflix: Verizon's new $2 fee for paying a bill with a credit card has customers fuming.
Could Verizon Wireless be following the likes of airlines and big banks -- nickel-and-diming customers with new fees for things that used to be free?
Starting Jan. 15, Verizon will charge customers at $2 fee if they pay their bill with a credit card online or over the phone. There are lots of ways to avoid the fee -- and Verizon users should take advantage of them -- but the backlash is already building. Post continues below.
Verizon offered some justification for the fee, but Paul Miller on The Verge isn't buying it:
Verizon claims that the fee covers its ability to "continue to support these bill payment options" (you know, because all your regular bill dollars are being used entirely to improve your wireless service) but there's no way it's more costly for Verizon than processing the old fashioned, handwritten paper checks we used to pluck out of furrowed fields and send to Big Red on the Pony Express.
At least you can avoid the fee, by:
- Yes! Paying the old-fashioned way, with a check in the mail.
- Enrolling in Verizon's AutoPay, allowing the company to tap a credit, debit or ATM card or bank account on file. This appears to be Verizon's preferred option.
- Paying by electronic check at a Verizon website.
- Using your bank's online bill pay.
- Paying at a kiosk or Verizon store.
- Paying with a Verizon gift card or rebate.
Don't you hate this stuff? Did processing your single online bill payment suddenly increase in cost? We deserve more explanation from the company.
Marguerite Reardon offered some speculations at CNET:
My guess is that the company that clears these payments is charging Verizon a fee that Verizon is passing on to customers. Still, it seems ridiculous that paying a bill online or by phone could cost Verizon more than processing a hand-written check or money order that is sent to the company through the regular mail.
A comment by "Mo Bile" at Mashable summed up customers' frustrations:
Paying a fee to pay the bill online?? Have these companies completely gone off their rockers?? ATMs were brought in to save money from tellers and the next thing you know there are ATM fees. Online bill payment was brought in to save processing costs for paper bills and now they want to charge for that??? Someone wants their online presence to have a bill pay "revenue" stream apparently. Unbelievable.
What do you think. Tempest in a teapot, or is this another tone-deaf company taking unfair advantage of customers?
More on MSN Money:
I just went back to paper statements and called customer service to say the $2 fee is a bad idea. Maybe they won't reverse this dumb fee, but we can at least take steps to avoid it. A stamp is much cheaper than $2.
Thanks Verizon for "helping" the environment by killing more trees!
I think this is great. Mail us a bill with an envelop included and we mail it back....This will help the Post Office, they will sell stamps, and have extra mail to sort. Verizon will have to hire people to process the payments....More jobs for the unemployed......And we will not have to pay the extra fees!!!!!!!!!!!!
Stop making it easy for the banks,credit cards and the rest to do business with you.
Stop all E-Statements and start paying by check. They all claim it's the cost of doing business.
Really, well I am pretty sure that they have all saved a TON by not mailing statements or processing checks.........So.....Lets go back to the 'old' way. Maybe it will create JOBS.
Some one will have to process the checks. And they will need paper to print the statements.
And it would help the Post Office........ Hit 'em where they live ....the cost of doing business.
No one can convince me that it is more expensive to process electronic transactions verses paper checks.
Peace to All
Sorry Verizon, just like Netflix or BOA I will drop you faster then I can spit. I pay with a credit card Amex since I use the telephone for work, and Amex gives a year-end statement for tax purposes.
Maybe losing my 3600 a year is not that important to you, but that's 4 phones & and 4 lost customers.
Hope they reconsider, if not they are out. I have no loyalty to them or any other company.
I have also contacted them both on their website and by telephone.
Balls in your court Verizon.
Only in America can people be charged a fee to pay their bills!. Am I dense or stupid in thinking that there is something radically wrong with that concept?. I mean, If I'm a Verizon wireless user, Verizon is going to charge me $2.00 for the privledge of paying my bill!!!. Does anyone or everyone see the criminality of that?.
Anyone that uses Verizon wireless should cancel their accounts immediately. People, you have the power to bring these greedy SOB's to their knees, if you would only use that power.
Has anyone over at Verizon bothered to read the news concerning these ludicrous fees...BOA, Wells Fargo, etc?
Do they actually think we're that stupid not to revolt?
How about this...As a method of getting our point across...for the next three (3) months, everyone submit payment via "paper check" and cancel all other forms of payment.
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