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Sneaky pizza fees are here to stay

Did you even know that you're being charged a pizza delivery fee? And we have no one to blame but ourselves.

By MSN Money Partner Jan 20, 2012 2:26PM

This post comes from Len Penzo at partner blog Len Penzo dot Com.

 

Len Penzo dot Com on MSN MoneyI love sleight-of-hand tricks, and occasionally a co-worker of mine named Fred will stop by my office and regale me with some truly amazing acts of prestidigitation.

 

I'm always left in awe every time he seemingly pulls a coin out of thin air or makes one vanish -- despite the fact that I know ahead of time he's going to pull a fast one on me. It doesn't matter how hard I concentrate on those coins; I always succumb to Fred's subtly masterful acts of misdirection.

 

Needless to say, the art of deception can be very advantageous to those who've mastered it. In 2008, magician David Copperfield reportedly used his sleight-of-hand talents to deceive a mugger into thinking he had empty pockets -- even though they actually held his wallet, passport and cellphone.

 

Today, even the pizza companies are honing their sleight-of-hand skills. Take delivery fees, for example.

 

My experience has been that most pizza joints rarely mention their delivery fees when quoting their prices over the phone. That's pretty sneaky, if you ask me. Usually, the conversation typically ends up sounding something like this:

 

"OK, sir, you ordered two Pizza Planet pepperoni specials for delivery. That'll be $26.67."

 

"Hold on. Those pizzas were advertised at $11 each. I know taxes are high here, but they're not that high."

 

"Well, sir, that total includes a delivery charge of $2.75."

 

"Whoa! Two-seventy-five? Say, your last name wouldn't happen to be Copperfield, would it?"

 

"No, sir. Why do you ask?"

 

"This isn't Fred, is it? Why on earth are you moonlighting at Pizza Planet?"

 

"Who's Fred, sir?"

 

"Oh, never mind."

 

OK, the part of the conversation where I talk about Fred is a stretch, but you get my drift. Post continues below.

Delivery charges are illusory in other ways. Ironically, they don't always go directly to the driver. Instead, most -- if not all -- of that money is typically used to boost the bottom line by offsetting business expenses like the cost of ingredients and employee wages.

 

It turns out that the major pizza chains began dabbling with delivery fees in select areas about a decade ago. Back then, Pizza Hut's delivery charges were typically 50 cents, while Papa John's and Domino's hovered around a buck.

 

Len's pizza chartHowever, those fees have increased dramatically since then -- especially when compared with the inflation rate over the same period.

 

Where I live, Papa John's levies a $2.75 fee for delivery. Meanwhile, my neighborhood Domino's charges $1.85 to bring their pies to your door, and the local Pizza Hut gets $3.

 

Out of curiosity, I surveyed two other local pizzerias to see what they were charging for delivery: Round Table tacks on an additional $1.50, and an independent joint down the street from me charges $3.

 

If you ask me, the most likely reason why pizza delivery fees continue to outpace inflation is that they provide a subtle way of disguising price increases. That monetary legerdemain allows pizzerias to painlessly raise prices while continuing to advertise pies at seemingly bargain rates.

 

By the way, in case you're wondering, those pizza delivery charges only became permanent and more widespread once it became apparent to the major pizza chains that they wouldn't result in an appreciable loss of customers

 

Of course, with all the hocus-pocus going on, it's uncertain exactly how many people realized they were even being charged a delivery fee in the first place -- but that really doesn't matter now. We've got nobody to blame but ourselves.

 

Unfortunately, because we didn't balk when we had the chance, pizza delivery charges are most likely here to stay.

 

In fact, they're so firmly entrenched in the market now, I suspect even David Copperfield couldn't make them disappear.

 

More on Len Penzo dot Com and MSN Money:

311Comments
Jan 20, 2012 10:34PM
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My god people! It is a delivery charge! It is like shipping and handling! And if you read the article, the pizza companies have been doing it for 10 years or more. From 2002 to 2012, Dominos raised there delivery fee from $1 to $1.85! That is a whopping 8.5 cents per year! Anybody on here who says they are surprised by a delivery charge are smoking the GOOD STUFF!
Jan 20, 2012 10:33PM
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RightToMyOpinionBub that is the price if you pick it up... thats not duping anyone... The delivery
charge should be minimum font because everyone by now should know theres been delivery charges for over a decade.
Jan 20, 2012 10:33PM
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Tell me about it.  I hate the delivery fee and I never get pizza delivered.  I hate it more because I use to deliver up until a month or so ago.  And that stupid delivery fee eats up your tip.  People are gonna pay the same amount total no matter what.  They dont care if there is a delivery fee on the ticket that all goes into the corporations pocket, or if they tip the driver.  So drivers are the only real people getting killed by this fee.  that and the major corporate pizza places dont even pay the driver minimum wage when they are delivering.
Jan 20, 2012 10:30PM
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To:  Ilikepizza110

My son delivers for Papa Johns.....drivers don't just drive, they do other tasks in the store, when not on the road. When "in store" they make minimum wage ( $7.67/hr). They swipe their employee card when they leave on a delivery. While driving they make $4.67/hr. In effect they get "restaurant Waitstaff wages" and tips are used to "make up" the difference to get them to minimum wage. It takes a lot more to get your Pizza from the store to your house, than it does for your waitress to get your dinner from the kitchen to your table....and the waitress doesn't need to own a car, pay for gas and insurance and be out in traffic in all kinds of dangerous weather. The $1.50 delivery fee he gets doesn't cover much.....

I bet waiters and waitresses run the other way when known cheapwads like you come in.....

Jan 20, 2012 10:30PM
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There certainly isn't any shortage of corporate bootlickers in this thread talking down and giving thumbs down to the hard working delivery drivers on here that are posting about how badly they are getting shafted. The poster "someone" at one point claimed to be a supervisor of ten stores and then he said he was a part time driver. Of course he ignored the post when he was challenged on his inconsistency. I wonder how much dominos is paying him and the other corporate reps for each anti-worker post they make here.
Jan 20, 2012 10:29PM
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Good greif, if you cant afford to have a pizza delivered get off your butts and go pick it up. It does cost money to have one delivered. The drivers must be paid and they also get mileage allowance. The store is also responsible for unemployment insurance, social security taxes and who knows what else. Probably some government mandated liability insurance. Also, when I delivered pizze about 16 years ago I made 15 to 18 bucks an hour. I  paid for my car in abour 8 hours a week.
Jan 20, 2012 10:28PM
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Its also deceitful advertising. Thats the other reason I dont like it. You get a pamphlet in your mail, with a big bold message of two4one = 11$ or whatever, and in small print on the back is where it says "oh by the way its not really 11 bucks, because theres a delivery charge. We deceived you so you would call thinking its cheaper. And we can advertise a price that isnt really true"

 

Instead of trying to dupe people, just make the price you advertise, the actual price.

Jan 20, 2012 10:27PM
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who gets the delivery fee? if it is the driver i would not mind,  they have to pay for their own gas and some people do not tip,  so two bucks that i pay is better than getting in my vehicle driving and waiting for the pizza to get done than driving home and having a warm pizza,  btw i always tip 4 bucks anyway,   

Jan 20, 2012 10:24PM
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I usually order my pizza online (Dominos is my favorite).  The delivery charge is clearly disclosed during checkout before I pay...no surprise (also clearly disclosed is that this fee does not go to the driver).  If I don't want to pay the fee, I need to place the order for pick-up instead of delivery.  Convenience has a price.  If I'm tired enough after work I'll pay it.  Sometimes If I know I want pizza for dinner leaving work, I'll place my order and pick it up on the way home.
Jan 20, 2012 10:21PM
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dominh*es, little sleasers, and pizzasl*t.

rich people dont tip well, best tips are from middleclass. pizza price is key, if the pizza is under 10 bucks we know we will only get the change off a 10 bill. if the kids get the cash from the parents to pay the driver, they like to keep it lol. but it really tears your car up so i dont see why people complain about tipping 1 dollar is fine,  at the end of the night it adds up. some pizza companies put a delivery charge now and take some of the cake. i love the guys that call to order and say" oh you allways mess up??? then why the * do you call back every weekend?  if you call to complain about the pizza you got, dont be an * on the phone becuse drivethru rules apply....

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It's going to have to come down to be a delivery charge or a tip to the person delivering the pizza. Not fair to have both
Jan 20, 2012 10:16PM
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@Rocker1968, I love your argument! I agree, I will pay the delivery fee and a tip. The people on here complaining about the delivery fee and the tip, are some of the same people that will pay $1.59 for a 20 oz soda at the gas station. You can buy a 2 liter for $1.50. Bring it home and pour into a travel safe container.... but what is more convenient? In most peoples hectic life, convenience is a necessity and will pay the fee.

All of these people complaining about the fee, let me ask you this, hypothetically, if you agreed to split pizza at work w/ coworkers, would you complain to them about the $2.75 delivery fee and the fact you have to tip? Get over it people!

Jan 20, 2012 10:14PM
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I agree that the customer should not owe more to the driver.  Drivers should be rewarded for service.  Delivery charges are making owners richer, customers cheap, and drivers more poor.  Unfair yes but will it change? 2.420%
Jan 20, 2012 10:13PM
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I used to deliver pizza, and the drivers don't see a penny of that delivery charge.  They get less than minimum wage as well.  It was a great job till the charge got up to 1.75 a delivery.
Jan 20, 2012 10:12PM
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We can change & cut all of that foolishness out by going to LITTLE CEASARS. $5 POINT BLANK PERIOD!! Better yet, find a coupon for Digiorno & make it happen* I dont have time for this craziness... But I sure as heck will get my pizza fix one way or the other. WITHOUT.... the delivery fee :) Holla if yah hear me!!!!!!
Jan 20, 2012 10:09PM
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@R 1987

It's all perception. I feel as if the driver deserves more money, it's not the customers job to pay it.

Period. 

Jacking up margins, is different than quilting people into "Tipping" for good service and you know it. 

I may have spoken outrageously about working harder than 40 people put together, but I've worked many jobs, including delivery driver, and it is by far the easiest and most boring job I ever had. Stocking selves at wal-mart was exceptionally more demanding and I received no tip for stocking things correctly, even if I was ahead of schedule. So, I do not feel as if the pizza guy is OWED anything by the customer. He is owed by his employer.

SHEESH, get a grip people. Last Post. Logic shall leave now. 
Jan 20, 2012 10:09PM
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I dont order  in ever, because of the fees. Havent ordered in food in years for that reason. I have on occasion stopped to pick up an order when it was convemient. Once in a blue moon. But I have no problem finding an alternative to ordering in these days.

 

The whole point of ordering delivery is because they deliver. Its the reason for calling them in the first place. Soon as they started charging for it, it was no longer a bonus for giving them the business, but just another added cost. No thanks.

Jan 20, 2012 10:08PM
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I agree that individuals should mention delivery charge but a number of individuals on the phone avoid saying it to avoid hearing the nagging from customers... Is this ok? no.  Drivers may avoid mentioning it in hopes of a higher tip.  However, customers shouldn't become offended when they find out there pizza for $10 is now $13.50 with tax and delivery fee.  The price is $10 for a pizza picked up.  Why should CSRs say plus tax and delivery charge after every special they quote?  Thatd be annoying and redundant.  Anyone that has ordered pizzas within the last few years from anywhere is naive to have not realized a charge existed until today.

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Most drivers pay for their own gas, the delivery fee covers that charge.  Most drivers are also paid SUBSTANTIALLY below minimum wage and make their living on tips. The cheap people who whine about a delivery charge also probably don't tip.  And that stuns me...if you went to a restaurant and got $50 in food you'd tip the waiter $5 EVEN IF YOU'RE THE CHEAPEST A-HOLE in the world...and the waiter walked a maximum of 100 feet between the kitchen and your table....but these same people don't want to pay a delivery charge to cover the drivers gas (have you noticed that gas is around $3.50 a gallon?) and might tip a dollar or two on a large delivery order.  I'm also a bit upset that the writer is providing monetary advice and he's so incredibly observant that he noticed a delivery charge on his pizza tab when there hasn't been free delivery in over a decade.
Jan 20, 2012 10:02PM
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Numman you think a minimum wage or less delivery driver is going to go to the owner of a business and ask for more of his cut?  Good luck with that!  We as consumers have let the charges go too long and now owners benefit and workers suffer.... More rich and poor gappage.
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