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My hunt for health insurance

How hard can it be to find coverage? Turns out it's not as easy as it sounds.

By MSN Money Partner May 7, 2012 9:51AM

This post comes from J.D. Roth at partner blog Get Rich Slowly.

 

Get Rich Slowly on MSN MoneyI am sick. For the past 10 days, I've been wrestling with a high fever, a cough, a persistent sore throat, and a general malaise. Basically, I'm the sickest I've been in more than a decade.

 

Image: Medical doctor (© Adam Gault/Digital Vision/Getty Images)Normally, I don't go to the doctor. My family has a funny thing about doctors, and usually prefers to let an illness run its course rather than pay a doctor to tell us to "let the illness run its course." However, after four days with a high fever, and after sensing that something wasn't quite right with my lungs, I drove myself to urgent care.

 

"You have the flu," the nurse practitioner told me. "And it'd be even worse if you hadn't had your flu shot. As it is, you may have pneumonia. It's been going around."

 

She prescribed an inhaler, steroids, and an antibiotic, but she seemed skeptical that they'd help. "Make sure you call us if things don't improve," she said. "In the meantime, you need to spend 72 hours in quarantine. You don't want to give this to anyone else, and you don't want to catch anything else that might be going around."

 

So, for three days last week, I confined myself to my apartment.

 

Hunting for health insurance
But this article isn't about how sick I've been. It's about my quest for health insurance. Earlier this year, I promised to share my experience as I looked for an individual policy.

 

As background, I've always had insurance through Kris. Because we were married, my insurance was covered by the policy she had through her employer. And before that -- long before that -- I was on my parents' health insurance. For 43 years, health insurance has been a nonissue for me.

 

That changed, though, when I asked for a divorce last autumn. I knew that I'd have to find my own coverage. In fact, Kris wouldn't allow the papers to be filed until I could demonstrate I had replacement coverage.

 

"No problem," I thought. "How hard can it be to find health insurance? I'm the healthiest I've been in my life!" Turns out, it's not as easy as it sounds.


Post continues below.

A wild goose chase
My first stop was eHealthInsurance.com. Many people had recommended this site as a great way to compare health insurance and to apply online without much hassle. It sounded perfect. Before Kris and I left for our trip to South America in February, I filled out an application. It seemed simple, and I had no doubt I'd be approved.

 

I wasn't.

 

While we were in Argentina, I got an email that said my application for health insurance had been rejected but didn't offer any explanation. When I got home, there was a letter waiting for me in the mail that gave more detail. Turns out, I had a pre-existing condition that caused my application to be rejected. Five years ago, when I was 50 pounds heavier, I suffered from sleep apnea. Sleep apnea is a risk factor for other diseases, and insurers don't like it. Never mind that I no longer have sleep apnea, that I'm 50 pounds lighter than when I had it, and that my health has never been better. There's no way to convey that info on an application. Instead, I was turned down for health insurance.

 

Fine.

 

I went back to eHealthInsurance.com to apply for a different policy, but there's a question on every application: "Has any other carrier turned you down for health insurance during the past 90 days?" It turns out that once one carrier turns you down, all carriers will turn you down. (This isn't strictly true, but it's mostly true.)

 

Fine.

 

I decided that my best bet was to continue receiving coverage through my same carrier. My logic was impeccable: I'd been with them for years already and they knew my medical history, so surely it would be a piece of cake to carry things forward. Again, this didn't turn out to be true.

 

I called my carrier to ask about porting my policy from Kris' work account to individual insurance. "We can't do that," they told me. "You have to call the employer that has the policy." So I did. But Kris' employer told me they couldn't port it forward either. "Your only option is COBRA," they told me. (COBRA is ongoing medical insurance available when your existing policy ends. It's expensive.)

 

I'm telling this story in a calm, even-handed fashion, but I wasn't feeling calm and even-handed during the process. I was feeling frustrated. I couldn't figure out where to turn.

 

Finally, I started talking about my health insurance dilemma with everyone I met. I asked my self-employed friends what they do for health insurance. (Shocking but true answer: Most of them don't have health insurance. No joke.) When I met other folks who've been through a divorce, I asked how they handled the health insurance question.

 

In the end, it was my colleague Mark Silver from Heart of Business who provided the answer. "I used an insurance broker to find health insurance," he told me. "Here. I'll give you his contact info."

 

Taking matters into my own hands
I drove across town to visit the insurance broker and explained my situation.

 

"I need health insurance," I said. "But I only want catastrophic insurance. I'm willing to self-insure almost everything." Because I have substantial savings, I'm willing to pay more for routine coverage if that means my monthly insurance premiums are low. In the long term, this should save me tons of money.

 

"No problem," he told me. "We have several options." He walked me through them. I chose the option that seemed to offer the best balance of cost and coverage, filled out the application, and waited. And waited. And waited.

 

After a week of waiting, I got word that my application had been rejected. Again. And again because of sleep apnea. "We have a couple of options," the insurance broker told me. "Because you've been rejected, you qualify for the Oregon Medical Insurance Pool, which is for high-risk customers like you. It's not cheap, though. Or you can apply elsewhere. Or we can ask for an exclusion for the sleep apnea. That means you won't have coverage for that condition, but everything else will be normal."

 

"To be honest," I said, "I just want to get this finished. I feel like I've been working on this for weeks, and I'm tired of it. It shouldn't be this hard to get health insurance."

 

In fact, I was so frustrated that I went home and took matters into my own hands. I did what I should have done from the start. I went to the website for my current carrier and filled out an application for personal health insurance. I chose the cheapest policy (which still costs $128 a month!) and indicated I was a current customer. And then I waited. Within a couple of days, I heard back that my application had been approved.

 

An unhealthy system
That's a long story, I know, but I'm certain it's typical of what everyone goes through when attempting to find health insurance on their own. It's not easy. In fact, it seems a little crazy that it takes that much work to get coverage.

 

During the process, I spoke with dozens of people about their own experience getting insurance, or about their experience with family members who've had to use health insurance lately. I'll be honest: I came away jaded. I'm far from being a socialist, but there's no question in my mind that the current health insurance system in the U.S. is broken. It's tough to find coverage, that coverage is expensive, and once you have it, it's like a game for the insurance companies to get out of paying.

This is dumb. I'd be happy to try some sort of socialized medicine as an alternative, and so would every single person I spoke to during this process. (But, of course, I live in Portland, Ore., where even moderates like me would be considered liberal in other parts of the country.)

 

And, of course, the conclusion of this story is that I had to put my insurance to use last week. I have no idea how much my doctor's appointment, X-ray, and prescriptions would have cost without insurance -- and neither do the doctors, actually -- but I do know that my total out-of-pocket cost was $29.26. (This may go up after the insurance company decides whether I owe more, but that's the current total.)

 

More on Get Rich Slowly and MSN Money

5Comments
May 8, 2012 9:39AM
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You have zeroed in how unfair the health insurance industry is to the self employed, freelancers, and small business owners. You can go and work for a large company and receive health insurance no questions asked, but if you attempt to get health insurance as a working individual it is almost impossible. The insurance companies can openly discriminate against you if you are older by charging larger premiums or just turning you down.
May 8, 2012 11:01AM
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Congratulations to the author on finding insurance he could afford.  For many of us the choice is between insurance or food, and that's assuming a company can be found that won't reject us.  I had to drop coverage after the financial crash and a few years of double digit premium increases.  I've come to think of health insurance as a luxury.

Call it socialism or any other kind of 'ism' but we need to join the civilized world with a single payer system.  Unless everyone in the country is covered costs will never stabilize and the health of many will go untreated.  
May 8, 2012 4:51PM
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 When my employeer closed their doors in 2009 I became self employeed .After being rejected repeatedly for taking a 4 $ / mo . medication I was finally able to get high deductable health insurance .  Best move I ever made ! When I had deluxe insurance from an employeer I paid 54 dollars for an doctor office visit- now that I do not have any  coverage for a doctor visit I pay 60 dollars  per visit .

I love sending to " junk " emails I get soliciting me for health insurance from the same companies that rejected me for one pre existing condition .

 Cover with insurance a big ticket illness or accident ,  get an HSA and  thumb your noses at the  big insurance companies . They are as evil as the big banks .

May 8, 2012 11:53AM
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The only way I could get insurance for my wife, after knee replacement, was that we have a small business S corporation.  We were able to get group insurance.

Trying to go out and get individual policies turned out to be nearly impossible.  Most insurers wanted to "ban knee treatment for life."    Or give us a huge deductible ($10k) for the wonderful premium of $1k to $1.5k PER MONTH.  We're in our 50's.

The whole process was frustrating and now we only have a $3000 deductible for $780 per month via the group policy.



Apr 19, 2013 2:28PM
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My hunt for health insurance- MSN Money : Try this site where you can comapre quotes from different companies:  usainsurancequotes.net
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