5 stores with great return policies

If a purchase turns out to be a mistake or disappointment, some retailers make it a lot easier to make an exchange or get a refund.

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VIDEO ON MSN MONEY

503Comments
Jan 5, 2013 3:14PM
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Oh come on here - TARGET !?!?!?   Well, here's my Target return story: This week I went in to EXCHANGE an item of clothing for a different size; I wasn't returning it.  It was a $9.99 pair of pjs my daughter had gotten for Christmas from Grandma.  (Grandma/M-I-L for some reason will NEVER include a gift receipt.) I brought the item in to the return counter which is just around the corner from the front door in a bag and explained that I wanted to do an even exchange in a different size.  They held the item at the counter and told me to go look.  I was able to find what  needed - exact same item, same color and all - one size different.  Good I thought.  Then the guy asks for my receipt.  I explain that I don't have one because it was a C. gift from Grandma.  He gives me "the look" and asks for my driver's license.  He scans it, and reports that it just happens to be "my lucky day", because since I "hadn't pulled" a no-receipt return in the last 12 months, they were going to let me "get by" with this.  But he warned me that if I tried to do something like this again with no receipt, that they "would have to call security, and possibly the local police department!"  I stood there with my jaw scraping the ground.  btw - he was NOT joking...he was totally serious.
Jan 5, 2013 3:12PM
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Target is terrible! They have a narrow time window to in which you can return. The clerks are rude and lines are long,
Jan 5, 2013 3:11PM
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SO I'm starting to wonder how much your kickback was for putting Target ANYWHERE near this list! The store sucks and their return policy is beyond horrible. If I have to take the same thing back twice what in the hell would make you think I want a giftcard??? I want my money back so I can go shop at a real store. That real store is Nordstrom!!! I walked into a store with the Doc Marten boots ON MY FEET and they took them back and gave me a new pair! No ifs, and buts or BS! 
Jan 5, 2013 3:10PM
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i received a  leather jacket from kohls as a xmas gift. it cost 108.00  when i went to return it. they took off 30 percent plus 20 dollars kohls cash. which brought it down to 56 dollars and some change. they said that was there return policy.i made them take the 108.00 off of my wifes charge. and we will cease doing business with them.  p.s. i purchased a leather jacket at burlington coat factory for 49.99
Jan 5, 2013 3:10PM
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Sears is also a terrible place to try and return something!  And they wonder why they r doing so badly!!
Jan 5, 2013 3:07PM
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What about Kohl's??? They are the absolute best for returns. 
Jan 5, 2013 3:06PM
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As far as Target goes about returning an item, they are the worst!!!! I wanted to change a bathrobe for a different color at Target in Orange, Ct.  It had all the tags on it and they wouldn't even let me get a different color, because I didn't have a receipt!!  I didn't want a gift card or my money back just a different color and they gave me such a hard time!! I also had a philips brand power toothbrush to return, it was a gift and I received 2 of them, store credit would have been fine but again nothing without a receipt.  I would have really raised hell, if it was that important. I asked to speak to a manger and the girl said she was in charge while the manager was out to lunch!  Never shopping at Target, I used to buy a lot of Phillips brand things in there, but not anymore.  Watch out Phillips/Norelco Target is giving your brand a bad name!!
Jan 5, 2013 3:05PM
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Well, Dana Dratch, I think you have a consensus regarding your inclusion of Target on this list.  Seemingly, the majority of people who have read your article believe that Target has some of the absolute worst retailer return policies!! Maybe you could do some true research before writing your next article or stop writing articles based on the money the corporation is paying MSN.  Maybe we'll get lucky and Target execs will read through some of our responses to your fluff article, take them to heart and make some changes to their lousy customer service policies!

Jan 5, 2013 3:02PM
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Target is terrible - took almost two months for them to pick up an outdoor sectional that came incomplete! No replacement parts were available, even though they have a one year warranty and they still list it for sale on their site. Everyone I talked to passed the buck and left us holding the bag! I will never shop there again!
Jan 5, 2013 3:01PM
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REI should be on this list.  Target DEFINITELY NOT. Who on earth thought Target should be on this list?
Jan 5, 2013 2:58PM
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Kohls definitely needs to be on that list .. and at the TOP!  Best return policy I have ever seen!!
Jan 5, 2013 2:55PM
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The other commentors are correct.  Target's return policy is not the greatest by far.  They have a small limit for returning items without a receipt and they track that limit with your driver's license.  Also, even if a product is obviously there's they will not accept it if it is not "in their system."  However, different stores carry different products "in their system" and the items can leave their system even shortly after a purchase.  So, i have received a Target brand item as a gift, driven (literally) all over town to 3 or 4 targets to return the thing and still they have not accepted the return.  Considering the thousands of dollars that people spend in that store every year, and the huge number of stores they have, their return policy is really terrible.  Please remove it from your list.
Jan 5, 2013 2:53PM
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That Target post is wrong! I tried returning an open cd when I mistakenly bought an edited one and they REFUSED! I even called customer service from the store and was hung up on!
Jan 5, 2013 2:45PM
Jan 5, 2013 2:43PM
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Only buy at store with painless Return Policy and No tricky "Mail In Rebate." Customers rarely buy and return merchandises.
Jan 5, 2013 2:43PM
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Target is amazing! You might had bad time at ur stores. But the Nampa Idaho stores are the best. I buy my cloths ect there.
Jan 5, 2013 2:43PM
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I agree with everyone here!  I laughed when I saw Target on this list.  I wanted to exchange a shirt that I got on Black Friday for a different size.  I had my receipt too.  They did not have the same color in a different size so I just picked a different color.  I had to pay an extra $4.00 for it!!!

Jan 5, 2013 2:35PM
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I tried to return something that my mother had purchased at Target in Sunrise FL at Sawgrass Mills Mall without a receipt.  This store has an annual limit of $70 for returns without a receipt.  The item took me over the limit. I DID NOT WANT CASH.  I WANTED A STORE CREDIT, WHICH I WAS GOING TO IMMEDIATELY USE THAT DAY.  The item was visibly never opened and never used.  The employee could not or would not tell me how much I had returned to this point.  The employee could not or would not tell me when any of the existing returns would expire.  I dont' know if all Targets have a limit, but this one does.  I asked to speak to a manager and no manager was available in the store.  This was the week before Christmas 2012.  I walked out of the store with the item and have never been back.  So I don't shop in Target anymore.  And the item that my mother bought was donated to the Goodwill.    TARGET SHOULD NOT BE ON THE LIST.

Jan 5, 2013 2:35PM
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I believe that the following stores should be on the list.  Kohl's policy is the best!  Lowes always takes back anything I bring to them for returns.  Bed, Bath & Beyond is wonderful about returns.  I have returned items to my Target store in Shreveport, Louisiana, and they have always been polite and accepting.  I hate to read all the horrible things about Target's returns in these comments.  I do believe those things did happen.  I guess I am lucky in Shreveport.  Sears, however, is terrible too.  Sears actually accused me of damaging a comforter so I could return it and that was from the manager.  Go figure.  As far as online companies I love QVC's return policy.  They are always accepting.  However, I wish I wasn't charge return postage.  I like LL Bean's idea of returns.  In a perfect world everything would fit and would work, unfortunately we don't live there yet.
Jan 5, 2013 2:35PM
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Do not promote on-line shopping. If you like receiving things that don't fit and the hassle of repackaging and returning things, this may be ok for you. Or perhaps you're one of those people who don't care to physically touch or try on what you purchase. If you are unsatisfied it will still use up your time. You should want to actually see what you buy and not a picture of it. We really have become emotionally detached.
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