5 stores with great return policies

If a purchase turns out to be a mistake or disappointment, some retailers make it a lot easier to make an exchange or get a refund.

 of 7
 of 7

VIDEO ON MSN MONEY

503Comments
Jan 10, 2013 2:57PM
avatar
I had the same experience.  Target's customer service is a joke.  My daughter recieved a pair of pants as a gift - no gift receipt - they were the wrong size.  I liked the pants and just wanted to get a smaller size but they would not let me do that without a receipt.  Couldn't believe it!  I will not be shopping there anymore.
Jan 10, 2013 2:54PM
avatar
Um, their list is wrong.  Target  is AWFUL with their return policy.  Very rude management and once you call the national customer service line they are worthless.  Better keep all your Target receipts or you can forget returning anything.
Jan 10, 2013 2:46PM
avatar

If a company won’t stand by the products they sell, then i do not shop there. I buy all electronics from Costco for this reason and this is the reason why Circuit City and now Best buy will go out of business.

Jan 10, 2013 2:45PM
avatar
HomoDepot Should NOT be on any list but my _hit list,took a Husky tape measure guarantyed for life back with the original recieptbecouse of manufactureing defect and had to bicker with them for 15 minutes ,they told me I would have to send it to the manufacturer ,I argued sense HomoDepot is the exclusive distributer thats you , I checked Huskys web sight afterward and HD's web sight comes up, they own the Husky brand. screw HomoDepot and their so called lifetime warranty.
Jan 10, 2013 2:38PM
avatar
Kohls, Amazon and Google should all be on this list. 
Jan 10, 2013 2:26PM
avatar
Kohls is the best when it come to taking thing back.
Jan 10, 2013 2:25PM
avatar
A regional discounter named Gold Circle had a 'no questions asked' policy.  I once found a mechanics creeper with KMART stenciled across it.  Ray Charles must have worked the service desk.  Gold Circle is no longer around.  Consumers love an open return policy.  Suppliers....not so much.
Jan 10, 2013 2:13PM
avatar
Customer service BAD at Target!    I tried to pay with a money order on my credit card bill.  Was told they couldn't accept a money order because their computers "don't have a key" for money orders.  I had to ask for the general manager and explained to HER that a money order is no different than a check, so she should hit the "check" key.   After arguiing about it, she finally did it.  Guess what!!  The computer accepted the payment.   Not very intelligent folks at customer service.    Another time I returned a piece of jewelry because it had a chip on it.   They kept insisting the chip happened at my home.   I had only had the item in my possession for about an hour before I returned it.  I wouldn't budge and they finally took it back.   My granddaughter was put on their "black list" for returning items twice within a week and is not allowed to shop in their store.  
Jan 10, 2013 2:09PM
avatar

The only problem with this list is Costco should be number 1 and Target 2. I hgave returned all kinds of stuff to both and never once had a problem. In fact they both have gone out of their way to make it as easy as possible. The reason you need a receipt is becase there are wonderful people out there that like to steal and cheat who return stuff and try to get full price back. Why should the companies have to eat that cost or pass it on to the good customers. Here is an idea... Keep your receipts in a safe place or request gift receipts when you get gifts. Not that tough.. 

Jan 10, 2013 2:03PM
avatar
I COMPLETELY disagree that Target has a good return policy. They have the worst, and offer no options, especially if it is a gift. I received many wedding gifts from here, and they had the WORST customer service for returns of any of the places I registered. The same has happened with other purchases people have made for me. They basically just say, oh well...you've reached your limit for the year! Since they have this no receipt policy of allowing like $80 per year to be refunded and they use your ID to track it. Target is 100% hassle! 
Jan 10, 2013 1:56PM
avatar
Another great target story.
My wife and I received two of the same strollers (on our baby registry at target) for a baby shower.  We took the one back to target, un-opened, and sporting a yellow target inventory sticker on the side.  We tried to return the stroller and they refused, said not without a receipt.  We escalated to the manager and he said the same thing.
We peeled the target sticker off the box and went across the street to Walmart and returned it without question.
Needless to say Target lost our business and Walmart got it from that point on.
Jan 10, 2013 1:51PM
avatar

I won't shop at Target, they are the worst. They shouldn't  be on this list the person that took this survey must have got paid by Target to put there name on.

Jan 10, 2013 1:48PM
avatar
Target is HORRIBLE  ~ I tried to return something after the Holidays that stated on on the box "Exclusive at Target" and they would not take it back without a receipt.  It was a gift and I was trying to teach my daughter to mindful of other peoples feeling and we do not want to call for a receipt.  But NOPE Target would not budge ~ I also  tried to exchange an outfit for a larger size and they would not allow me to do that either without a receipt.  They really suck in the customer service department.
Jan 10, 2013 1:47PM
avatar
Target is the worst.  
1. My wife ordered a car seat from their online store ($195), we opened it up and it was an effing basket, no receipt, no box just a wicker basket.  We called target.com they said to take it to our local target and they would make it right.  We show up at target with the shipping box and basket (the only things we received), they refused to return it saying we had no proof we didn't get the car seat and just claim it was a basket.
We called target.com again, they apologized and said send it back.  We paid $14 for return shipping, 3 weeks later (after repurchasing the car seat off walmart.com) we did not here anything back so we called and they said they same thing as the target store, we couldn't prove there wasn't a car seat in the box originally.  

Not to mention all the BS I heard them telling others when I waited in line to try to make the return.
I heard this with my own ears.
A family brought in an outfit that was purchased from that same target as a gift, it still had the tags and all on it, they did not have a receipt.  They asked to exchange it for the next size up as it was too small for their child.  The "person" behind the counter said without a receipt they could not exchange it only return it and they could then buy a new one.  Then went on to explain that the item had been on sale within 120 days and they could only refund the sale price which was not enough to repurchase the outfit.

Everyone in line was turned away from the return line with some BS excuse.  it is shameful.

Target has no place on this list, their return policies are border line criminal.

Jan 10, 2013 1:43PM
avatar
oh & don't try to use manufacturers coupons @ the College Grove Target in San Diego. The nasty latina manager told me that "it was people like me with coupons that are making target go broke". Then the old senior women at the register told me that since I "held up the line with my coupons", I was going to have to wait for her to fix my bill, but only after she helps everyone who had to "wait in line because of me". Wow! She screwed up on the register because she didn't know how to zap the upc on the coupon, which has been done with ease in the past at that same store by other more competent employees and blamed the hold up on me.
Jan 10, 2013 1:41PM
avatar
I agree.  Target should not be on there.  Kohls should.  Also Eddie Bauer.  They have no timeline for return.  I just returned something I purchased in October.  I got a full refund. 
Jan 10, 2013 1:37PM
avatar
Amazon should definitely be included on this list, Target should not. 
Jan 10, 2013 1:18PM
avatar
I read the article, expecting to see KOHLS as either number 1 or 2.  I was really surprised that there was no mention.  Definitely agree with previous posts - KOHLS is great!!  Don't know why they did not make the list, but as noted, Target definitely should not be on there.  Costco is also very good; returns are hassle free.
Jan 10, 2013 1:18PM
avatar

Target?!?!?!  HA!   My wife and I had a clock on our wedding registry.  We received 3 of them from the same store.  We went back with the receipts and they refused to let us exchange them.  So we were stuck with the same 3 clcocks because they don't update their wedding registry and won't exchange it.  They lost us as customers and we frequently went there.

 

Doyou research before writing these articles.  MSN just lost a lot of respectability to me

Jan 10, 2013 1:17PM
avatar
I purchased a pair of work boots from Kmart online. I got them in a reasonable time but when I inspected them I found they shipped one size 10 and the other size 7, i called them up and asked for a return label and they said I could use any UPS outlet drop off and when i told them that was not convenient for me because i don't get around easily they said I could have it picked up at the house for an $8 charge.

If I was returning them because I ordered the wrong size or color I could understand that but this was obviously their error

I'll not shop there again.

Report
Please help us to maintain a healthy and vibrant community by reporting any illegal or inappropriate behavior. If you believe a message violates theCode of Conductplease use this form to notify the moderators. They will investigate your report and take appropriate action. If necessary, they report all illegal activity to the proper authorities.
Categories
100 character limit
Are you sure you want to delete this comment?

DATA PROVIDERS

Copyright © 2014 Microsoft. All rights reserved.

Fundamental company data and historical chart data provided by Morningstar Inc. Real-time index quotes and delayed quotes supplied by Morningstar Inc. Quotes delayed by up to 15 minutes, except where indicated otherwise. Fund summary, fund performance and dividend data provided by Morningstar Inc. Analyst recommendations provided by Zacks Investment Research. StockScouter data provided by Verus Analytics. IPO data provided by Hoover's Inc. Index membership data provided by Morningstar Inc.

TOOLS

More