5 stores with great return policies

If a purchase turns out to be a mistake or disappointment, some retailers make it a lot easier to make an exchange or get a refund.

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503Comments
Jan 5, 2013 5:19AM
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Kohl's should be on the list. They'll take anything back. Target does NOT belong.
Jan 5, 2013 5:45AM
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TARGET ABSOLUTELY SHOULD NOT BE ON THIS LIST!!!!!!  I tried to take a pair of jeans back that were the "merona" brand..obviously from TARGET.  My daughter had received them as a gift, so no receipt was available.  She wore them once, sat down and the Jeans ripped, not at a seam, but right in the middle of the back side and they weren't  "too small".  Target would not take them back, I escalated to manager...then to general manager and they gave me the headquarter's number to call.......  I called, waited a long time in their que  and finally got a human being..however, not from this country...I heard  "Hilo Mum, this is "David" howl keen i hilp you?"...hmmmm what country was this call outsourced to???  ............He continued to say the same thing over and over again............... "I sowree mum, dere ees nutteeng I keen doo fur you".  I escalated to his supervisor and was told the same thing..  I was SOOOOOOOOO  ANGRY  I just wanted to scream in the middle of the store!!!    My red hot anger made target shirts look PINK
Jan 5, 2013 5:12AM
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I don't even see the list> But everyone is right Target should not be here, They are bad.

The best place with the best return policy is Khols. They are the best that I have seen...

 

Seabreeze

Jan 5, 2013 5:41AM
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KOHLS should definitely be on this list! They have the BEST return policy and customer service! I shop there more because I don't have to worry if I changed my mind or if something shrinks. They stand behind what they sell. How Target got on this list is beyond me!
Jan 5, 2013 5:46AM
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Target has one of the worst return policies and does NOT belong on this list.  There is no concern on Target's part when customer complaints about returns arise, and any such information to the contrary is deceptive to the public.  I certainly do not shop there and encourage others to choose a store that is consumer oriented and more liberal regarding returns.  You will have a much better experience if you avoid Target. 
Jan 5, 2013 4:57AM
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Target is a joke dont worry; they are never going to se my money again.
Jan 5, 2013 7:02AM
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Who ever wrote this article needs to go to Target and return an item

without a receipt and see what happens. Target is the worst just ahead

of Sears. Dana Dratch needs to do some research before she writes

a ridiculous article like this. I refuse to shop at Target for this reason.

Jan 5, 2013 4:59AM
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Target does NOT belong on this list. When our daughter moved from NYC to Atlanta for college, she bought an Igloo refrigerator at full price. Target sent a shabby used, return with a dent in the door from a return center in the NE. We got such a runaround from their headquarters in Minnesota, despite the prompt complaint and photographs sent. They wanted us to return their junk at our expense. There was no Target near her, and that was another expense of time and money that the customer should not have had to bear. The box that the junk was sent to her in was a cut up toilet tissue box taped together with no cushions and no warranty in it either. We also complained to and about UPS accepting such a shabby carton from a retailer. Target referred it to a do-nothing shop wench in West Virginia who it turned out worked for several companies with relentless consumer complaints. She and some rube in Minnesota also trued to palm us off with a $10 credit towards the "next purchase". We complained to the FTC which was receptive to getting the photographs we had taken, although they only keep complaints on file, pursuing just those that show a pattern of multiple fraud or laws violated. After two years, UPS reimbursed us. Target is right up there with Sears, Kmart, Walmart and JustMySize as brands best bought in a store to see the item firsthand. The town where the returns center  was located was in the news over a year ago. After Target closed it, an ad for custodian work got almost every adult in town interested. We cannot speak for the others on the list, except for L.L. Bean that had great, new unused online merchandise that we did not have to return.
Jan 5, 2013 5:31AM
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i dont see kohls they are outstanding no receipt no problem
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Target has a horrible return policy!  They have a $100 limit without a receipt even on their own products.  I had a baby shower and people bought things from Target and if they didn't include a gift receipt and I needed to return duplicates I was out of luck!  This was pretty easy given a bumper set was $50 and their line of clothes anywhere between $5-25!

Jan 5, 2013 6:49AM
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Target should not be on the list....PERIOD.  I don't shop there anymore because of their unfriendly returnpolicy.  Nordstrom is by far the very best.
Jan 5, 2013 6:46AM
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I no longer shop Target, either.  They are horrible to deal with and the service desk staff always treat you like a criminal if you don't have a receipt.
Jan 5, 2013 6:46AM
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Target never allows you to return anything, they are known for not allowing people to return things. How you got them on this list is amazing, someone fooled you.
Jan 5, 2013 5:34AM
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They forgot Home Depot. These people will take anything back! They are huge and I mean Huge into customer service. If they don't take it back then its something so nasty and over used that it should be in the trash anyway. This company will take back a dead tree up to a year after its bought! All you have to do is bring in the root ball if you cant bring in the whole tree. It amazes me how nice they are. Home Depot rocks!!!!
Jan 5, 2013 7:04AM
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I agree target is very shady when it comes to returns. They'll give you a return for the price but the lowest price that item was EVER sold for during the year.

 

Wal-Mart should definitely be on the list, hell they take something as a return that you bought from Kmart

Jan 5, 2013 9:27AM
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The person who wrote this article needs to research better. All I've ever received is frustration at the Target return counter, that is why I no longer shop there. A store should not be rewarded for poor customer service. Walmart is the place to go for similar items and no hassle with returns. And Kohl's definitely is wonderful with returns. Who did Target pay to get on this list?
Jan 5, 2013 6:12AM
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Walmart certainly should be on the list.....I have returned a number of things over a long period, including electronics, and never once was there ever a problem or question.

Although I always mention if it is faulty or a mistake, without being asked. Fast and easy !!

 

Jan 5, 2013 6:25AM
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Kohls and Carsons should both be on this list. 
Jan 5, 2013 6:00AM
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I have avoided BEST BUY after a friend found herself beib charged a "restock" fee for a returned item.

I too have had great succcess with AMAZON returns,..and also with replacement of items they had a delivery statement from UPS, but the item was never received   (onlt  twice in many years).

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