Apple addresses Wi-Fi problems with MacBook Air

Many of the new models are having trouble staying connected to the Internet.

By Minyanville.com Jun 25, 2013 3:19PM
For the past few days, rumors and complaints have been circulating on the Web about the new MacBook Air's failure to connect to the Internet. On a brand-new machine that was touted at Apple's (AAPL) Worldwide Developers Conference just weeks ago as having super fast WiFi connectivity with its 802.11ac wireless card, this has naturally led to growing frustrations.

The problem is simple: Many users have found that their WiFi connection will not stay connected. But the cause is still unknown. It could be a problem with OSX networking software, it could be a problem with hardware, like the wireless antenna, or as some bloggers have postulated, it could be that users are holding the MacBook Air the wrong way. With the new laptop starting at $999, consumers are anxious to discover the problem.

According to a source at Apple, the company sent a message to AppleCare and Apple Store Genius Bar employees: "In the United States, Apple Geniuses and Advisors should capture MacBook Air (13-inch, Mid 2013) and MacBook Air (11-inch, Mid 2013) computers with any WiFi issues." By "capture," the company means physically gather the affected laptops from consumers, and send them back to Apple, where they will undergo diagnostics and testing to both find and solve the problem.

Apple's stock price is down 6.15% in the past five days of trading. The news of faulty MacBook Airs may have contributed to that decline (along with the overall weakness of the market), but another segment of Apple's business bears the brunt of the burden, and that's the iPhone. And oddly enough, the new Samsung Electronics Ltd. (OTCMKTS:SSNLF) Galaxy S4 is to blame.

According to Bernstein Global Wealth Management's Toni Sacconaghi, one of the reasons behind Apple's latest slump is that "Samsung's high-end product [is] perhaps not fulfilling expectations about the high-end of the smartphone market." And though the Galaxy S4 had a strong debut in March and sold 10 million units within the first month, the company significantly missed its estimates of 14 million to 15 million units sold. Many analysts, including Sacconaghi, believe that if Samsung can't sell its expected number of high-end phones, neither will Apple.

Add in the Wi-Fi trouble on the brand-new MacBook Air, and Apple is in a bit of a pickle.

More from Minyanville

Ouya Trying to Fool? Microsoft, Sony, and Nintendo Shouldn't Worry About the New Kid
Bernanke's Misfired Shot Heard 'Round the World
China Tries to Teach the USA Free-Market Capitalism
Tags: AAPLSSNLF
1Comment
Jun 26, 2013 1:53AM
avatar
Sound like my ex-husband and ex-mother-in-law, suprisingly everyone problem became my problem--->>" Many analysts, including Sacconaghi, believe that if Samsung can't sell its expected number of high-end phones, neither will Apple." very nice metaphor huh.
Report
Please help us to maintain a healthy and vibrant community by reporting any illegal or inappropriate behavior. If you believe a message violates theCode of Conductplease use this form to notify the moderators. They will investigate your report and take appropriate action. If necessary, they report all illegal activity to the proper authorities.
Categories
100 character limit
Are you sure you want to delete this comment?

DATA PROVIDERS

Copyright © 2014 Microsoft. All rights reserved.

Fundamental company data and historical chart data provided by Morningstar Inc. Real-time index quotes and delayed quotes supplied by Morningstar Inc. Quotes delayed by up to 15 minutes, except where indicated otherwise. Fund summary, fund performance and dividend data provided by Morningstar Inc. Analyst recommendations provided by Zacks Investment Research. StockScouter data provided by Verus Analytics. IPO data provided by Hoover's Inc. Index membership data provided by Morningstar Inc.

STOCK SCOUTER

StockScouter rates stocks from 1 to 10, with 10 being the best, using a system of advanced mathematics to determine a stock's expected risk and return. Ratings are displayed on a bell curve, meaning there will be fewer ratings of 1 and 10 and far more of 4 through 7.

123
123 rated 1
266
266 rated 2
485
485 rated 3
660
660 rated 4
586
586 rated 5
652
652 rated 6
640
640 rated 7
504
504 rated 8
289
289 rated 9
159
159 rated 10
12345678910

Top Picks

SYMBOLNAMERATING
TAT&T Inc9
VZVERIZON COMMUNICATIONS8
CTLCENTURYLINK Inc8
EXCEXELON CORPORATION8
AAPLAPPLE Inc10
More

VIDEO ON MSN MONEY

ABOUT

Top Stocks provides analysis about the most noteworthy stocks in the market each day, combining some of the best content from around the MSN Money site and the rest of the Web.

Contributors include professional investors and journalists affiliated with MSN Money.

Follow us on Twitter @topstocksmsn.