McDonald's resolves standoff with lingering elderly

A location in New York was the scene of a heated conflict between management and older customers who stayed for hours.

By MSN Money Partner Jan 21, 2014 3:44PM
A sign outside the fast-food chain McDonaldBy Katie Little, CNBC

A McDonald's (MCD) in Queens made steps to resolve a dispute with a group of elderly people who would socialize for hours to the dismay of restaurant management, reported NBC 4 New York, citing a state assemblyman.


The chain's location agreed to waive a previous 20-minute time limit at the Flushing location in favor of extended seating hours from 10 a.m. to 3 p.m. It will also put up signs in Korean and Chinese, Assemblyman Ron Kim added.


Such moves are aimed at ameliorating a situation in which older customers would spend hours at the McDonald's while ordering minimal food to eat. To cut down on this, McDonald's had called the police on the customers who violated the time limit -- a move that attracted widespread negative press for the chain.


"I've been proud to serve this community for nearly 20 years and my restaurant has been happy to welcome these customers for years. I thank Assemblyman Kim and other community leaders for their partnership. I was confident that once we were able to sit together and talk we would come to a positive resolution that would create an environment where all customers who wish to enjoy this restaurant would have the ability to do so," said Jack Bert, the franchisee of the McDonald's location.


To read more about the decision, check out the full NBC 4 New York article.


More from CNBC

Tags: MCD
686Comments
Jan 21, 2014 4:59PM
avatar
I am a senior.  This is a business with limited space.  If the seniors disrupt the ability of the business to take care of their customer flow, they should have the common courtesy to make room for others just as if it were kids hanging out.  The problem I have with fellow seniors is their feeling of entitlement to what they want because they are older.
Jan 21, 2014 5:05PM
avatar
I agree with MD. I'm 62 and its not right to stay in a restaurant for hours. Not only MD but other restaurants. 
Jan 21, 2014 4:30PM
avatar
I'm an old far* and I agree with Mickey D's 100%. I don't know how this would cause any negative press other than from the miserable sluggards and politicians of this god-forsaken city.
Jan 21, 2014 5:08PM
avatar
It's a very big problem at Panera's as well, but in that case its school students. Eat or get out. Find somewhere else to loiter.
Jan 21, 2014 5:19PM
avatar
I guess I was raised different because in my mind it's just RUDE to take up space in a restaurant for HOURS.  Find a community center or GO HOME. Guess you can't fix stupid.  If these people have hours on their hands to just sit around and shoot the breeze (and cause a problem) maybe they should do some volunteer work or get a job. 
Jan 21, 2014 4:53PM
avatar

"Don't you people have homes?" - Judge Smails

Jan 21, 2014 5:18PM
avatar
The McD's I worked at as a breakfast manager must have had some seniors with their heads on their shoulders. They would sit for a couple of hours and visit in the mornings with each other, but only after the breakfast rush, and they'd leave before the lunch rush. I think it was their only socialism time. They were all very nice.

I even got going away presents from them when I had to quit.

Jan 21, 2014 5:16PM
avatar
Why not just start cranking rap or heavy metal.  That will get them out of there.
avatar
they do sit for hours and it does get in the way for us who wish to sit and eat breakfast..something other than obliging them to sit there should be done..if a time limit was set ...then it should be honored by all..who do these people think they are..they are nothing more special than myself.
Jan 21, 2014 5:03PM
avatar
This happened at a local Horn & Hardart's years ago when I was in my late teens or early 20s.  There were so many elderly people hanging out there that a paying customer couldn't get a table or a seat in order to eat their meal.  My future ex-husband and I would stand there with our trays hoping someone would get up so we could sit down and eat, but had to wait a very long time.  It was pretty ridiculous.  
Jan 21, 2014 5:22PM
avatar
I'm with McDs on this one, it's called "fast food" for a reason. If you want to be a squatter then go squat at Starbucks.
Jan 21, 2014 5:16PM
avatar
Boycott the chain and fire all managers. This is how all you facebook  knuckleheads think now -a-days and is your answer to everything. Any business that has multiple people loitering around providing minimal business is considered a bother. Yes, sit down and have a coffee and a muffin for an hour, then leave. Those chairs aren't comfortable anyway. Try a library or such. Mc'ds has every right to be a little upset and to take action.
Jan 21, 2014 5:15PM
avatar
ITS NEW YORK ITS COLD AND SOME PEOPLE DONT WANT TO TURN ON HEATER. NOTICE THEY PUTTING UP SIGNS IN KOREAN AND CHINEESE. HMM, LMAO.... SOME PEOPLE ARE BEING TIGHT AND ITS NOT MC D.
avatar
This reminds me of going to any resort on the planet  Go down to the pool at 9:30 in the morning and despite the signs, every single chaise lounge has a towel on it-saving it for someone who doesn't show up until 2 pm.  Or go to the theater and see a vacant seat between every person or couple.  It's rude nonthinking people.  I''m over 60 and beg parents to feel some empathy for others and teach your children well.
Jan 21, 2014 5:22PM
avatar
Its McDonalds.. go in, Eat and get out. Why on earth linger for hours at a McD?
Jan 21, 2014 5:23PM
avatar
I also agree with McDonalds and I am 58, so technically qualify as a senior.
avatar

I would have liked to see where they had one area for those lingering and supplied them with brooms and mops to help in the clean up.  It would have given the elderly a place to go to chat and for them to help pay for it by keeping their own area clean.  I doubt if anyone of them would have minded that. 

 

When it becomes rush hour and all seats being needed would be the time for the lingering people to vacate the premises and go do something else for a period of time. 

 

They are just looking to socialize with others.  Also maybe there could be a map showing them to the nearest Community Center where those people could socialize.

Jan 21, 2014 5:16PM
avatar
I see this often at MickeyDs in the Houston area, and at other chains too. The difference here I guess is that the restaurants are big enough to accommodate everyone. I've never seen management or other customers get upset, and from my FEELING if someone did and asked them to move on they'd do so without complaint. A side note. They may not EAT a lot, but they can put the coffee away. One other thing. They're not loud and boisterous. In short, I prefer them to the younger patrons.
Jan 21, 2014 5:47PM
avatar
Now if we could just do something about the table hogs at Starbucks who order a small coffee and then spend hours with an empty cup taking up table space so they can type on their laptops and access free Wi-Fi. Get some manners!
Jan 21, 2014 5:18PM
avatar
Start a happy hour for hipsters.  Half off burgers for anybody in skinny jeans.  The old people will leave in droves, of course then you are stuck with hipsters:-(
Report
Please help us to maintain a healthy and vibrant community by reporting any illegal or inappropriate behavior. If you believe a message violates theCode of Conductplease use this form to notify the moderators. They will investigate your report and take appropriate action. If necessary, they report all illegal activity to the proper authorities.
Categories
100 character limit
Are you sure you want to delete this comment?

DATA PROVIDERS

Copyright © 2014 Microsoft. All rights reserved.

Fundamental company data and historical chart data provided by Morningstar Inc. Real-time index quotes and delayed quotes supplied by Morningstar Inc. Quotes delayed by up to 15 minutes, except where indicated otherwise. Fund summary, fund performance and dividend data provided by Morningstar Inc. Analyst recommendations provided by Zacks Investment Research. StockScouter data provided by Verus Analytics. IPO data provided by Hoover's Inc. Index membership data provided by Morningstar Inc.

STOCK SCOUTER

StockScouter rates stocks from 1 to 10, with 10 being the best, using a system of advanced mathematics to determine a stock's expected risk and return. Ratings are displayed on a bell curve, meaning there will be fewer ratings of 1 and 10 and far more of 4 through 7.

126
126 rated 1
286
286 rated 2
474
474 rated 3
680
680 rated 4
626
626 rated 5
609
609 rated 6
620
620 rated 7
462
462 rated 8
304
304 rated 9
132
132 rated 10
12345678910

Top Picks

SYMBOLNAMERATING
AAPLAPPLE Inc10
BIDUBAIDU Inc10
BXTHE BLACKSTONE GROUP L.P10
CELGCELGENE CORP10
FOXATWENTY-FIRST CENTURY FOX Inc CLASS A10
More

VIDEO ON MSN MONEY

ABOUT

Top Stocks provides analysis about the most noteworthy stocks in the market each day, combining some of the best content from around the MSN Money site and the rest of the Web.

Contributors include professional investors and journalists affiliated with MSN Money.

Follow us on Twitter @topstocksmsn.