Tesla: The word 'recall' needs to be recalled

The latest issue for Tesla's Model S was fixed with an over-the-air software update and not a visit to the local mechanic.

By Benzinga Jan 15, 2014 11:47AM

A Tesla Model S electric car © Mike Blake/ReutersBy Jason Shubnell


Jerome Guillen was in Detroit on Tuesday to present Tesla Motors (TSLA) at the North American International Auto Show.


The hot-button issue of a "recall" was fresh on the press' minds. Guillen, vice president of worldwide sales and service, shot down the issue of a recall both in his opening announcement and the press questions that followed.


Fires have sparked up over the last few months in Tesla automobiles, most of which were due to charging adapters defects.


The most recent issue affected about 29,000 Model S sedan adapters.


"What some may call a recall, we call modern technology," Guillen said during his company's conference on Tuesday morning. He said that the issue is a firmware update. Since no cars need to be physically changed or have to "leave the garage," this should not be considered a recall. "We are going to have to have some discussions about the appropriateness of using a word (recall) that has no physical sense," Guillen said.


According to press release on Friday, January 10, Tesla recently upgraded charging software with its Universal Mobile Connector (UMC) NEMA 14-50 adapters.


The over-the-air update can be confirmed by tapping on the Model S touchscreen and verifying the vehicle is running software version 5.8.4 or later.


Elon Musk, Tesla co-founder and CEO, was not in Detroit, but did tweet out an updated adapter was mailed to customers.


Guillen said he believes over 99 percent of customers have received the update.


He also reiterated the safety of Tesla's vehicles: "This is the safest car on the road, with 168 million miles on the road...and no serious injury and no casualty."


Read more from Benzinga:

Jan 15, 2014 1:21PM

Wow, this article is inaccurate. Can you please fix these inaccuracies?

First: "Fires have sparked up over the last few months in Tesla automobiles, most of which were due to charging adapters defects.".  Wrong.  There were 3 fires in Tesla cars, two from driving over huge chunks of steel at highway speed, a third from driving through a concrete wall also at high speed.  No drivers were injured.  There was recently a fire in someone's garage at the point where the car's charger cable plugs into the wall, likely due to a bad connection at the adapter plug.  That's what this "recall" is about, not the first 3.

Second: "Tesla recently upgraded charging software with its Universal Mobile Connector (UMC) NEMA 14-50 adapters.".  Wrong.  The adapter plug is just a plug, hardware, not software.  Tesla updated the software inside the car to detect power fluctuations that may mean the plug has a bad connection that could lead to heat buildup.

Jan 15, 2014 4:43PM
Telsa - Just another Delorian , .................. A fad for the rich and foolish !
Jan 15, 2014 12:30PM
More jibber jabber from the crew at Tesla. Nothing new.
Jan 15, 2014 5:13PM
The EV car is a great idea ,but battery cost and endurance need significant improvements .Currently Dupont  has been working on a much cheaper way of producing Li-on batteries approximately 1/3 the cost. However, the endurance factor is yet to be solved. Until an EV car can travel around or beyond 300 miles per charge ,they will remain a novelty  rather than an accepted mode of alternative energy source.
Jan 15, 2014 2:38PM
Jan 15, 2014 3:24PM
call it an  "obama fix"  like the one being done to obamacare WEBSITE. I just hope it doesn't cost the billion he spent.
Jan 15, 2014 4:52PM
So in other words Tesla can update code without you even knowing about it.
What else can they see or do? A hacker paradise if you ask me.
Jan 16, 2014 10:24PM
A future Republican in the making.


They are simply adorable and loving little things aren't they?
Jan 15, 2014 2:59PM
Glad we had one Tesla employee or stockholder, explain their recall denial....
Jan 15, 2014 2:42PM
Wow! I can't believe all the negativity from the Obama haters and lovers of dirty oil.
Jan 15, 2014 1:38PM
tesla stock is inflated by Obama using people money from bail out banks because owner is financial supporter of Obama..tesla produced almost 30k ev without any profit.tesla has subsidies like $10k tax refund for rich peole that buy ev,also gets zero emission carbon credits it shouldn't because electricity in usa is produced 65% with coal and natural gas that produce co2.market cap of tesla is almost like Nissan that produce 50k ev a year and hundreds of thousands electric forklifts +millions of cars and trucks a year.Do u think something stinks in tesla stock price?also battery tech is still primitive.To compete with gas the density charge of li ion must increase 5x.When that happens big auto will jump into ev and will put spoiled tesla out of business
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