Walgreen feels pain of falling drug sales

The chain suffers for a fifth straight month after the termination of a contract with a key pharmacy benefits manager.

By Trefis Jun 11, 2012 11:36AM
TrefisImage: Pills (© Sean Justice/Corbis)Walgreen's (WAG) sales continued to decline for the fifth consecutive month after the disruptive discontinuation of Walgreen's contract with pharmacy benefits manager Express Scripts (ESRX) this year. Express accounted for more than 12.7% of Walgreen's business in May 2011, and its exit helped to send same-store sales down by 5.8% in May 2012.

Walgreen walked out of Express Scripts' network last year over a reimbursement-rate dispute. Walgreen's dispute with Express Scripts and its prescription business exodus has significantly benefited its rivals, particularly CVS Caremark (CVS) and Rite Aid (RAD).

Walgreen and Express Scripts have recently dropped the legal claims filed against each other in September, fueling market expectations that there might be a reconciliation between the estranged companies. However, Walgreen has denied any connection between the withdrawal of legal claims and the possibility of a new contract.

Walgreen's sales continue to suffer

Walgreen's May sales decreased by 1.6% compared to May 2011 on reduced pharmacy sales, which were partly offset by the opening of seven new stores and the acquisition of 28 Bioscrip community pharmacies.


As a result, prescriptions filled at its comparable stores declined by 8.5%, leading to 4% lower pharmacy sales. Comparable-store pharmacy sales also were negatively affected by 4 percentage points because of generic drug introductions. Prescriptions processed by Express Scripts composed 12.7% of Walgreen prescriptions in May 2011 and contributed to a 10.8 percentage point decline in comparable-store prescriptions. Decreased footfall due to Express' exit also moderated front-end sales. Overall, 3Q sales for fiscal 2012 were 3.3% lower compared to the same period last year, with 6.5% lower comparable store sales and 9% fewer prescriptions.


Walgreen's biggest competitors, CVS Caremark and Rite Aid, have significantly benefited from the fallout last quarter gaining millions of new prescriptions as Express members looked for non-Walgreen pharmacies to fill their prescriptions, and ended up at CVS or Rite Aid stores. In particular, CVS has raised its full-year guidance, and is trying to make the new customers permanent,  taking advantage of the delays in hammering out a new deal. CVS could tap up to 20 million transferred prescriptions if the impasse continues through 2012.


Walgreen Share of Retail Prescriptions Filled in US

Recently another large PBM Medco folded into Express Scripts, creating the industry's largest pharmacy benefits manager, which has raised concerns about the future of Walgreen's business with Medco, even though both expect to honor the existing contracts. Walgreen has recently renewed a pharmacy-services deal with another major PBM partner, UnitedHealth's OptumRx with a "long-term" agreement.


We value Walgreen with a $35 Trefis price estimate of its stock, 10% ahead of the current market price.

190Comments
Jun 11, 2012 3:33PM
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I like Target and K mart,  better prices on meds and ecerything else
Jun 11, 2012 3:30PM
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We were severely dissappointed in the loss of Walgreens after their dispute with Express Scrpits.  As a retired military vet, we had become very comfortable with our "local pharmacy" after over 20 years of service from them.  We had used Walgreens nationwide because wealso were avid RV'ers.  It was comforting to know that "our" pharmacist was a click away.

 

CVS has been very concilliatory..but now we have to get re-familiarized with a new pharmacy system after over 20 years with another.

 

IS THIS AN OBAMA LOWEST BIDDER RESULT???   I sincerely hope all gos well around the nation as we travel...just like with Walgreens.

Jun 11, 2012 3:18PM
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I never had shopped there, but one early morning I had to because the CVS across the street wasn't open yet.   The 2 women in there were too busy having a personal conversation to help me, and when I found what I wanted, they acted like I was interrupting.  I'll never go back.
Jun 11, 2012 3:17PM
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I left Walmart over 2 years ago. The people in the phamacy started having a real bad attitude.. I had a prescription that I was told to pick up and when I got there she said " We don't have this today. You'll have to wait until it comes in". I had a procedure the next day that required me to take this med that day..When I told her about this and asked her why they didn't give me any notice so I could have gotten it filled somewhere else, she said.".Stand over here and I will get to you in a minute".. The lines at our Walgreens have gotten crazy and almost everyone is apathetic about your prescription, if there is a problem... See you Walgreens...too bad ..I used to love this place
Jun 11, 2012 3:15PM
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Walgreens is one of the MOST EXPENSIVE place to shop,  I can get much better prices at Walmarts!!
Jun 11, 2012 3:05PM
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I worked at Walgreens. They bought out our mom and pop pharmacy and that was the worst company I have ever worked for. I lost my job last Nov. They suck! The company it self sucks, some of the people that I worked for were nice but when you have to answer to the big boys, you learn to be an **** kisser real fast. They have standards and if you do not meet them, you are gone. I worked in retail for over 23 yrs and most of that in pharmacy and a pharmancy tech. I knew my job and was lead tech and did all the training. Rite aid liked my work for 18 yrs so why did Walgreens say that I was not up to their standards? Customer service does not come first. Its the numbers that matter to them. How many people can we get in or out. You have to type so many prescriptions per week and have a 3 or 4 percent sig(directions on scripts) code per week and so and so. I was told that the old way of doing things is out. Funny that some of us did the old things and the customers liked it and they kept comming back.
Jun 11, 2012 3:05PM
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Not a friendly store where I live, never had all my wifes medicine went in one time had the usual 30 min wait, asked after that if they could help told them I was waiting for the prescription they said only had one did I want it I said yes for she needed it ,asked for adress I gave them physical adress they said it was wrong (we use po)  I transfered to a different pharmacy.
Jun 11, 2012 2:54PM
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Walgreens is a great company. I always shop there.
Jun 11, 2012 2:50PM
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they still beat cvs ... problem is their new ads
Jun 11, 2012 2:47PM
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Walgreens pretends to be Pro-Military.  They will grant a military discount on Mondays only.........  I told the cashier that when the communist are in thier back yard to call me on Monday.
Jun 11, 2012 2:45PM
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I like Walgreens, they have good deals on paper towels .
Jun 11, 2012 2:44PM
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I have Express Scripts they are a nightmare. I love my CVS by my house. Very nice pharmacy techs.
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We have never had trouble with Walgreens and use them in particular because we can get a prescription filled or refilled where ever we are that a Walgreen's is.  Never had to wait 20 minutes on hold.  I have found the Wisconsin Walgreens much more customer friendly than the ones we used in Nebraska. 

Jun 11, 2012 2:29PM
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That is not  the hole reason that sales are going down, by experience, their services on  the farmacy customer services are bad as well, have you tried to call? 15 to 20 minutes on hold?Switched to other supplier.
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