Over the years I have purchased many items at Best Buy.... especially computers.  However, the last time I needed an office computer, I made at least 5 trips to 2 different Best Buys trying to gain information as to which models were best suited to my needs and programs.  And every time I went to their stores ... I was left to wander around the Computer dept without anyone even making an attempt to help me, let alone answer questions. My sons had similar experiences in the past when attempting to buy their laptops. In fact I had encouraged both my sons to purchase from Best Buy rather than online because they could ask questions about their concerns.  

good best buy should go out of business  they are over priced  time to go like circuit city  move over best buy  there is  a new sheriff in town   amazon

 

Like FDR did 30+ years ago, we need laws on how big business does business, like product support for X number years. The most decimated part of the work force is the repair services. Though prices for items may have gone down a little, very few items bought today are repairable and if repairable parts are not available. Canada and most of Europe have laws that if you manufacture and or sell a product there you have to make it serviceable and parts available for a number of years depending on what it is. They can't sell all support rights to another Company. We need consumer protections for the products we buy.

I like Best Buy!

Has anybody been inside a BB lately?  You go in there and there is nothing but sorry-axx sales people on the sales floor.  The employees don't have a clue on the products they sell and a lot of them lack presentation.  Why bother going to BB, when you check the product out physically and then order it on Amazon on your smart phone.  Hello........

If you think Joly has a firm grasp on the retailers problems you are mistaken. The problems in that organization run much deeper than price matching Amazon. No one in the organization really wants BBY to fight with Amazon for market share, but it is exactly what they should be doing, but proactively, not in reaction to Amazon. The management team from corporate to districts to stores are a group of old school retail merchandisers with very few new ideas about how to serve customers properly in a highly competitive retail environment, and that attitude is pervasive to the point that mass replacements would be necessary and that just isn't feasible. The operating environment an structure is archaic and even with the money would be very difficult to turn in time. Their buying strategies don't work either as can best be demonstrated by the fact that rarely, from a pure price perspective is Best Buy the price leader, and when they are the limited quantity item is usually gone too quickly. Their Geek Squad services are way over priced for the level of thechnical expertise coming from the majority of the Geeks in the squad. They fail miserably in packaging valuable services with value items that could postion them better in the market place, and they have no clue how to sell and market to the higher end clients who will spend more $$ on more margin rich products and services. In short, they don't really have a firm operations, sales, marketing and services strategy, the react and knee jerk themselves in circles. WHy haven't they explored home theater and family room/living room furniture as viable product lines to boost traffic, sales and margins? This is a huge strategic miss on their part. Why aren't they offering digital download stations for music and movies and other relevant digital media as opposed to maintaining the square footage it takes to display all the CD's, DVD's and other soonto be outdated media types. They could do it and still offer hard copies for those who want them at an extra cost. This would boost device sales, media sales and prop up profits, as well as position them as a technology leader instead of paying lip service to connectivity and leadership. The last points are --If Richard Schulze is successful in his bid, will he be a change agent? If he takes on the debt to buy the stock, will Best Buy be able to perform to the levels necessary to service and retire that debt? Doubtful, and that means for too many people, the end is near.

Best Buy employees are as dumb as dirt.