How Lululemon became a $10B yoga empire
The popular apparel chain keeps posting profits, and competitors wonder what goes into its secret sauce.
Last week, Lululemon posted a quarterly profit of $74 million; reported sales growth for the twelfth straight quarter; and, fittingly, opened a Boston store with a yoga class and dance party for 500 neon-clad guests.
Here, a guide to Lululemon's secret sauce:
How is Lululemon different?
One key to its success is the "scarcity" model, in which its outlets keep only a limited supply of stock. Customers know they have to buy an item right away if they want to get their hands on it, which "creates these fanatical shoppers," CEO Christine Day tells The Wall Street Journal.
Lululemon also rarely offers sales, which means its customers buy everything at full price. Its yoga pants, for example, range from $75 to $128, while similar products can be found at the Gap (GPS) at prices as low as $25.
Why do customers pony up?
Call it the Apple (AAPL) model. Day's strategy is to continually refine Lululemon's core products, which results in clothes that are "aesthetically pleasing, functional -- and pricier," says Marina Strauss at Canada's The Globe and Mail.
Day has pledged to keep improving the features and fabrics of Lululemon's clothes, even though that will bump up costs. The investment pays off by inspiring "fierce loyalty, with bloggers breathlessly documenting every product launch," says Allison Martell at Reuters.
Are there flaws in Lululemon's strategy?
Yes. The scarcity model forces the company to "walk a very fine line," says Abram Brown at Forbes, and Lululemon "teetered off its edge" last year. While sales were strong, they could have been even better if the company had kept "enough in the stores to meet demand."
Also, Lululemon's stock price, at around $75, is probably "overpriced," says Johanna Bennet at Barron's. The company's performance has been "incredible," but it can't keep up this "breakneck growth."
So it's heading for a fall?
Not necessarily. The company is expanding its product line beyond yoga and women's wear. Overseas markets present a huge opportunity for further growth. And Lululemon has essentially established itself as the "Nike for women," which is invaluable, says Jim Cramer at The Street.
People have doubted Lululemon before, and regretted it, says Bennet. "Last summer, we suggested avoiding the stock at $42.50 … We were wrong -- and how."
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