I NEVER shop there anymore solely because of the OUTRAGEOUS interest they charge on their bank card.  Citibank received funds to bail them out, they are not doing anything to help us.  And I used to like shopping there because of there policy of holding jobs for their soldiers that are activated.  Sorry-you won't help me, I won't help you.

K-mart:  5 minutes to find your shopping items, 30 minutes to check out.  sure....i go there "often"    (not)

 

Wake up Sears and Kmart.

Wake up Sears and Kmart. You guys are slipping fast and will continue to slid. I would fire every executive and start with new people not someone that thinks they know it all don't tell me i am the expert. Sears used to be a great store. Now they are nothing compared to what they were because they offer nothing special anymore. The same stuff everybody else does with out its old customer service. Remember when you could buy just about anything you could thing of from sears and get great customer service. You could go to the tool department and buy machines' tools and many others even if you had to order it. Sporting goods department. Remember sears hunting and gun department. My first shotgun was a Jc higgins. They are missing what set them apart from everybody else! Kmart same thing they hardly carry anything they used to and pricing is 20% to high. Remember the Kmart honey glazed ham deli meat. It was always in my house.

i boycotted sears ever since 1989.  almost screwed by their auto service people on a new di-hard battery that they tried to say was a "loaner" after it stopped working.  this was the last straw of SEVERAL events.  i'm stunned they are still around all these years.  no store stands out more as having such poor service. 

 

used to be you had to go to several check outs to check out.  (hardware in hardware.  clothing in clothing, etc).  if you bought equipment (had an old outboard motor) that neded spare parts the service center was only open weekdays 9 to 4 WHILE I WAS AT WORK!  then typical spare parts had to be placed on order.  warantee paperwork miss spelled my name and they said they couldn't fix it. 

 

local to me the sears store is a ghost town.  hardly an "anchor store" anymore

Sears used to give and mail coupons applicable to EVERYTHING, including clearance, sale, and regular merchandise.  Now their coupons are only for regular-price merchandise.   Meanwhile, all of their clearance and sale merchandise sits taking up space in the store.   Bring back the GOOD coupons and we will buy.   I used to buy a lot of merchandise when it was on clearance IF I had a coupon which would help with that.     Give and send the coupons and the merchandise will move.  One doesn't have to be an executive to figure that one out.   Even my housekeeper who is from El Salvador recognizes that fact.  She has also stopped buying because of the lack of good coupons.  Also, bring back the  long-term, no interest, FREE delivery on appliances and other large items.   I know many people who have decided not to buy any of those items at Sears because those incentives have been taken away.    PAY ATTENTION, SEARS EXEC'S!!!!!!

Also, lower your interest rates on your credit cards!!

What buyer would want K Mart or Sears?

I went to Sears this weekend after skipping it for 5 years.  This weekend reconfirmed my decision not to shop at Sears.  Service was poor - service people standing around talking to each other.  I had to go to three check out places and the service person still could not figure out how to charge a coat.  I could have done it.  Not going back.  Five years ago I purchase a grill to be delivered set up - damaged on delivery and missing parts - never returned to fix either.  Sears could close and no one would  care.

We used to shop at Sear's quite a bit, as there is one just about a half mile from our house.  And I believe we did purchase our last appliance (a frig) from them.  But when they began selling the Kartrashian sisters' line of clothing, I vowed NEVER to shop there again.  And I haven't been to Sear's since.

the day sear close there door for ever will be the best . sear damaged  my stove and wouldn't fix it good rid dens to bad rubbish i will shop them when they have a GOING OUT OF BUSINESS SALE

marketing class 101 says a dissatisfied customer will repeat their story to at least 20 people while a satisfied one only speaks to fewer than 5.  it's a shame these stores never took any marketing 101 classes. 

 

The LAST time I purchased anything from sears it was a dishwasher and when they installed it they damaged my kitchen counter and refused to repair it. I will never buy anything from there again and I tell this story every chance I get.