AT&T's cell service officially stinks
The wireless provider scores dead last in a user survey.
This may not be a surprise to anyone with an iPhone. And it comes at just the wrong time for AT&T, if reports are correct that Apple (AAPL) will let Verizon (VZ) have the iPhone next year.
The top-scoring cell provider in Consumer Reports' user survey was U.S. Cellular (USM). And all the other majors came in ahead of AT&T, including Verizon, Sprint (S) and T-Mobile, which is a division of Deutsche Telekom (DT).
AT&T investors weren't too upset by the news, however. The stock is up slightly today to $28.50, perhaps bolstered by executive comments that fourth-quarter wireless profit margins will be higher than in the third quarter.
AT&T got an additional knock from Consumer Reports: It was the only carrier whose overall satisfaction level fell this year, the Los Angeles Times reports. Everyone else saw an increase. Post continues after video:
In this case, Consumer Reports didn't actually conduct the rigorous independent testing it's known for. Instead, it surveyed customers of all the carriers in 10 categories, including customer service, data and voice services and staff knowledge. AT&T's score was 60, making it a pretty distant last. The second-to-last carrier, T-Mobile, scored a 69.
I hate to pile on, but there's one more uh-oh for AT&T going around this week. One news report says a Verizon iPhone may drop fewer calls than an AT&T iPhone. The Verizon phone will use separate channels for voice and Internet data, Wilson Rothman writes on MSNBC.
"Our survey suggests that an iPhone from Verizon Wireless, which is rumored, could indeed be good news for iPhone fans," the electronics editor from Consumer Reports said, according to the San Francisco Weekly. Ya think?
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I find it funny that what appears like hoards of iPhone users complain about AT&T service, yet with the millions of iPhone users out there, the total numberof complainers is far outweighed by those who have had no problems at all.
I also have been with AT&T for 10 years and have a "Real" device, a Blackberry and have never had one dropped call or an issue with the carrier that wasn't resolved in a professional and prompt manner.
I wish Verizon luck, cause once 5 million+ iPhone data guzzlers hit their network, we will see just how great their so called 4G network really is.
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So far, the chain is only testing the offering in a few locations. It's ramping up its breakfast menu nationwide, however.
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