Walmart could go along way if they would simply put the customer first. I am convinced that a requirement to work at Walmart is to never smile, be ready block the isles while discussing with their friends about what they will be doing the next weekend so other shoppers can't move down the row, respond to questions in a grumpy manner, and when stocking shelves you must never move out of the customer's way so the customer can get to the products being stocked ... When I get good service I like to let management know but at Walmart I'm afraid to praise an employee to their manager because they seem to disappear from the store within a few weeks of my praising them to management. 

It would help if they would show the same pricing throughout the store for the same item. Once they had Cokes with three different prices and when asking the staff which was the correct price the answers received varied from: "Whatever the highest price is" to "Whatever the register reads at checkout"; to "We can sell you the Cokes at the lowest pricing but you can only purchase 2 at that price, the rest will be at the higher price" to "We don't control the pricing of Cokes so it's not our problem" to "Jane Doe's responsible for taking down the old pricing and she hasn't made it to all of the displays"; to "Naturally we have to sell them at the lowest pricing we have marked".  Often the pricing above the shelf will reflect one price while the sticker on the shelf reflects a different pricing.

It would be nice if Walmart would spend at least half as much time keeping the store shelves stocked as they do moving merchandise to other locations around the store or if they would stock related items in the same area (to have coffee on one side of the store and filters on the other doesn't make good customer oriented sense).  Once you get used to buying a specific item, Walmart will stop carrying it. Quite often, I have to go to another store after shopping at Walmart to get all the items I need.

I WILL HAVE TO AGREE WITH THE AUTHOR ON THIS ONE!!! LOL FOR THE MOST PART (TARGET: BRIGHT REFRESHING SPACIOUS ORGANIZED APPEARING CLEAN GREAT FLOOR PLANS) (WALMART: GREAT PRICES HOWEVER/ DINGY FEELING UNDER-LIT POOR LAYOUT A LITTLE MORE CRAMMED) I NEVER WORKED FOR EITHER, WHERE I LIVE THEY ARE SIDE BY SIDE ROUGHLY EST 200FT-300FT APART AND AS A MAN I WOULD RATHER "BE" IN TARGET --- EVEN IF I'M NOT THE ONE DOING THE SHOPPING.

My wife calls it "Hellmart"

We also call Tacco Bell "Tacco Hell"  one drive through, lines, sow as a glacier.

Michael Jackson wrote a song once "man in the mirror". He was asking us to change our ways.

That's what Americans REALLY need to do. We hate the wealthy, even though their the only ones hiring. We hate big corporate America, but we sure want one on their job openings. We want unions, high wages, primo health care, all the things that run a company in the ground. Then we whine like a bunch of crying liberals when our companies are forced to manufacture over seas or fold.

I hate to say it ...Americans have become a bunch of whining, crying, pampered little babies....It's all about ME....not WE.

And we wonder why the world hate's us.

Customer Service is where Wal-Mart sucks.  When you have two check-out lines open and ten to twenty people in each line waiting to check out it becomes aggrevating and discouraging to shop there.  Every Wal-Mart in the Memphis, TN, and surrounding areas that I've visited seems to consist of long waiting lines and lack of certain goods being available (not on shelves).  The managers are normally walking around and they never have enough cashiers on duty to assist customers.  I've seen many people put their items back and walk out of the store in disgust (if this is a word).  Its not like that at Target.  I've never had to stand in line for longer than two or three minutes without a manager coming over to open a new line or start checking out people themselves.  Appeal is everything to the human eye, and if there is no appeal, then you're probably not going to attract many people.  I have several ideas that can combat these shopping woes.  :-).