Here is a letter I sent to the CEO last week...

A little over 40 years ago, I purchased my first Realistic brand AM/FM transistor radio. A year later I purchased a Realistic brand multi-band receiver. A few months later I bought a Realistic brand AM/FM car radio, then a Realistic brand portable cassette player, then a Realistic brand Home Stereo system, then upgraded my speakers with Realistic brand, then purchased a Realistic brand eight-track tape deck then a cassette tape deck. Not to mention all the wires, connectors and other parts. I was also a hobbyist and purchased numerous kits.

30 years ago, I up-graded my entire Home Stereo system with Realistic brands, I purchased a state-of-the-art record turntable with a direct-drive motor with strobe light, then my wife purchased a Realistic brand radio/alarm clock with cassette player.

25 years ago, I purchased for my children, Realistic brand portable cassette players (like a walkman), then bought them Realistic brand stereo systems for their bedrooms, then Boom Boxes for the beach, then Realistic brand radio-controlled cars, electronic chess game and many other items while the kids lived at home.

Then everything came to a halt! The Realistic brand that I had come to love and trust basically dropped off the face of the earth and your store was like every other store. No more Realistic brand with proprietary merchandise. You only sell the same thing everybody else sells.

Yes, the Internet has changed the way buyers purchase. And Yes, buyers are using “brick and mortar” stores to see and touch the merchandise so they can shop the internet for the lowest price.

But here is a thought…. If you go back to your roots of over 40+ years ago, you could offer Radio Shack products which can only be purchased at Radio Shack stores, like you used to do. You can create a whole new generation(s) which will be loyal to Radio Shack and their quality brand, Just like me, my family and the millions of families over the last 40+ years. I would like to see Radio Shack back on the top of consumer electronics again. Believe, take action and it will happen!

I will miss the shack, I used to be able to get electronic parts there. Anymore they don't have what I am looking for and "No...my phone is fine THANK YOU". They have lost their identity and market-share to cheap throw away electronics made in China that aren't worth the time to fix.

Radio Shack is another victim of a bygone era same as the bookstores, mall department stores, and video stores. 

I writing to let you know I am no long going to purchase products from Radio Shack after being a customer of yours for many years. My first experience with Radio shack was in the Seventies when you opened a store in Everett Washington. The store at that time was noted for Electronic Parts, Stereo Equipment, computers, scanners, two way radios, and good service.

This reputation in opinion is not longer true based on a recent attempt to locate a part for an Optimus Mach 3 speaker which has a bad woofer. I located the fax back document for the 400-4039 speaker enclosure and got the part number for the woofer I needed. I called your parts center like I have done so many times in the past to order parts.

When I called the main number on the fax back document operator had no clue what a parts dept was and when I did get to a person who tried to help me they had no idea what I was talking about. The person kept trying to refer me back t the store. The products you do stock do not interest me and frankly going to your stores is a waste of time for me anymore.

Fry’s here in the Seattle area does a much better job and will be getting my business now on since they carry a lot of the items you used to. Maybe you should change your name. You are not Radio Shack anymore.  Your just another computer phone store and that is it.