Sears is such a joke. I can't fathom how they continue to stay in business. I recently went with a friend to purchase a lawnmower. It took over ONE HOUR, as each salesman kept passing the buck to another one. Even though the mower was listed as being in stock at that store on their website, it wasn't. Even my friend, who has the patience of Job, was pretty angry by the time we left. For a company that used to represent the backbone of American commerce, they have fallen so far it is unbelievable. The CEOs of Sears should be embarrassed.

I really liked Sears tools department. Mostly Craftsman. Now, they are so expensive that I don't even buy them.  Also, when they publish the shoppers on the news paper, they tell you, for instance, was a $150.00, reduce to $90.00 and 10% with your Sears card. Suddenly I remember that I bought the very same tool for $75.00 (regular price) two weeks ago. Seems to be that Sears doesn't,t know that CREDIBILITY is an important part of business. If you loose it, "you're closed for business"

Sorry about you.

As a GI in W. Germany in the early 60s for 30 months I often ordered civies from a  Sears catalog if I couldn't find what I wanted in the Post PX.  Six bucks for cotton pants, etc.  I think it peaked in the early 70s as far as sales and service are concerned.  Since then it has gone downhill, with dingy stores and bad service. 

I don't know of any Craftsman Brand tools made in China like some say here? I could be wrong but I have buy their socket sets only because they are made in USA this helps keep American jobs in the USA, Sears is not all bad they have lots of tools you can not find any where else, and it is the only store a man can shop at in the mall that has manly clothes, and manly tools.

I do wish they would bring back the gun departments to all stores, and on line, makes them look anti-gun not selling them in their sporting goods any more.