BlackBerry outage spreads to US

A service issue that began Monday has affected tens of millions of users, causing another headache for Research In Motion.

By Kim Peterson Oct 12, 2011 1:20PM
Updated 4:15 p.m. ET

BlackBerry users are running out of patience as a global service outage heads into its third day. The problem has spread to the U.S. and Canada, with users reporting delays, slow e-mail and one-way conversations.

Analysts estimate that about half of BlackBerry's 70 million subscribers outside North America have been affected, Reuters reports. It's unclear how many in North America were affected Wednesday.

Hollywood was "paralyzed in its tracks" Wednesday, reported entertainment site TheWrap. Hollywood actors and executives have long favored the BlackBerry over other smartphones, the site reports.

The outage came on the same day that Apple (AAPL) released a feature-packed update to its mobile operating system. That's got to rankle executives from Research In Motion (RIMM), who said engineers were "working day and night" to fix the BlackBerry outage.

Research In Motion shares dropped more than 2% Wednesday to $23.89.

The problem seems to have begun Monday in parts of Europe and Asia, reportedly after the company tried to upgrade its database software. Problems erupted and then continued when RIM tried to switch back to an older version of its software.

So is this outage another nail in RIM's coffin? Analysts say probably not, since the stock has already tanked this year amid fierce competition from the iPhone and Android smartphone models, MarketWatch reported.

This outage is bad, but it's small potatoes compared with the massive business headaches RIM is dealing with. One of those headaches is Jaguar Financial, an investing firm that says it could have the backing of as many as 12% of RIM's shareholders in its demands for change.

Jaguar's chief executive told Bloomberg that RIM is hurt by "management dominance and a lack of board oversight, which leads to a leaderless company."

Meanwhile, BlackBerry users took to Twitter and Facebook to voice their frustrations. "Haven't received an email in four hours," one New York Times reporter wrote. "Would it help if I smashed this thing against a wall?"
Tags: AAPL
3Comments
Report
Please help us to maintain a healthy and vibrant community by reporting any illegal or inappropriate behavior. If you believe a message violates theCode of Conductplease use this form to notify the moderators. They will investigate your report and take appropriate action. If necessary, they report all illegal activity to the proper authorities.
Categories
100 character limit
Are you sure you want to delete this comment?

DATA PROVIDERS

Copyright © 2014 Microsoft. All rights reserved.

Fundamental company data and historical chart data provided by Morningstar Inc. Real-time index quotes and delayed quotes supplied by Morningstar Inc. Quotes delayed by up to 15 minutes, except where indicated otherwise. Fund summary, fund performance and dividend data provided by Morningstar Inc. Analyst recommendations provided by Zacks Investment Research. StockScouter data provided by Verus Analytics. IPO data provided by Hoover's Inc. Index membership data provided by Morningstar Inc.

STOCK SCOUTER

StockScouter rates stocks from 1 to 10, with 10 being the best, using a system of advanced mathematics to determine a stock's expected risk and return. Ratings are displayed on a bell curve, meaning there will be fewer ratings of 1 and 10 and far more of 4 through 7.

115
115 rated 1
269
269 rated 2
445
445 rated 3
614
614 rated 4
684
684 rated 5
678
678 rated 6
608
608 rated 7
454
454 rated 8
310
310 rated 9
138
138 rated 10
12345678910

Top Picks

SYMBOLNAMERATING
AAPLAPPLE Inc10
ARCPAMERICAN REALTY CAPITAL PROPERTIES Inc10
ATVIACTIVISION BLIZZARD Inc10
BIDUBAIDU Inc10
BMYBRISTOL-MYERS SQUIBB CO.10
More

VIDEO ON MSN MONEY

ABOUT

Top Stocks provides analysis about the most noteworthy stocks in the market each day, combining some of the best content from around the MSN Money site and the rest of the Web.

Contributors include professional investors and journalists affiliated with MSN Money.

Follow us on Twitter @topstocksmsn.