Is the Ford brand really that bad?

The automaker decides to drop its name and logo from its newest sales pitch.

By Kim Peterson May 15, 2012 1:40PM
Image: Ford logo © JEFF HAYNES/AFP/Getty ImagesSome drivers hate Ford (F) vehicles. They have all kinds of reasons to cringe whenever they see the Ford name and the blue oval.

Ford knows it. But Ford has been overhauling its lineup, adding new technologies and new designs. The quality is improved and the new models look good. If only people could get past that blue oval.

So Ford is experimenting with a new strategy. Why not take the name and logo out altogether? That's the basis for a new TV ad campaign that doesn't mention the company at all.

Check out this commercial. It almost seems to introduce a new car company, showing cars with some slick features, such as voice-activated technology and a spiffy car-parking system. The ad sends viewers to the GoFurther.com website, and it's only when you get to the site that you see the Ford logo.

The idea is to make people rethink their perceptions of Ford. You might have hated the brand in the past, but it's different now. It's almost a return to the company's "Have you driven a Ford lately?" slogan. (Check out this amusing commercial for a reminder.)

Ford has been doing very well financially. It earned $29.5 billion in the last three years after losing about the same amount from 2006 through 2008, Bloomberg reports.

The new ads came out of Ford's own test clinics, Bloomberg reports. People were more enthusiastic about new models until they found out Ford made them.

"As soon as people see a blue oval they jump to immediate conclusions as to preconceived ideas about what the company does, what it stands for," a Ford marketing executive told Bloomberg. "We still have a gap and an opportunity to change that perception on the coasts."

Ford doesn't sell well on the West and East Coasts. Drivers in those markets prefer a Toyota (TM) or Honda (HMC), Bloomberg reports.

Ford is still keeping the logo on its vehicles. But it's trying to overcome a hard industry reality. Once people have a bad experience with one brand, they sign off altogether. They aren't about to put tens of thousands of dollars into another car from that company. Ford suffered from negative quality perceptions for quite a while, and even though the quality has improved, it's going to take a lot of work to reverse that damage.


853Comments
May 16, 2012 12:46PM
May 16, 2012 12:39PM
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     Why are you running down FORD? 

Ford has had the best-selling pickup for decades!! and for the last few years some of Ford's vehicles have been at the top of Consumers Reports dependability ratings!!  The last time I remember seeing that dependability list it said "Chrysler did not have any vehicles rating as high as "Average"!!

 

From the mid-70's to the 90's GM, Ford and Chrysler all put out crappy products.  Some of the worst I owned were a 1980 Buick Skylark, a 1982 Buick Century and a 1983 GMC diesel van.

 

May 16, 2012 12:35PM
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May be it's time to drop Ford too.

I don't think Ford cares about their core customer anymore anyway.

It is just chase the dollar now.

Chase the $23,000 a year crowd.

That is ok with me, because no more Lincoln Town car from Ford so I am buying a Escalade this time. My money spends just as good at GM as it does at Ford.

May 16, 2012 12:35PM
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All I can say is,No Gov. Bailout! Awesome Mustangs, with more horsepower then the Chity Vette, My 1997 Ford Ranger 4.0 4x4 with 271,436 trouble free miles! and a 1970 Mercury Couger 351 with 168,546 miles GO BLUE OVEL!
May 16, 2012 12:25PM
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wish i still had my bronco 2, my 78 thunderbird,my 98 ranger, 78 mustang, my 98 ford windstar, my areo star van, my 90 f-150, my 2003 f-150
May 16, 2012 12:22PM
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Maybe this writer has missed the boat on this one!  Companies, add companies and media sales companies always strive to find a new way, new twist to get to the masses including new users for the subjected products.
It is possible that what is going on here with this Ford twist is just that; many new drivers in the market today bought their first auto other than a American product say a toyota or whatever NON AMERICAN auto. This add approach is selling the sizzle and not a brand at first look you do not know what it is but may like it enough to find out what brand it is therefore Ford can reach many that would just stay with whatever they bought the last time or became accustom to thinking when Auto comes to mind.
I feel this is a smart move for Ford and their media company to suggest this approach it is not like they are not advertising FORD around the world in the old ways every day tv, radio, publications of all types for all ages and races.
My suggestion is stop this negative selling your doing against a good American Company that is rebuilding its market and more even though our current government, starting with our President sucks, driving our country in deeper and deeper in debit.  
Oh by the way do not forget FORD did not play in the bail out game of OBAMA they are back making money on their own without your help and inspite of the negative news press that just will not stop by this writer and the rest of the news press today.
Buy American positive news that should be your story not this one sided view your selling.
I am an American and proud to be so, no I do not drive a Ford, but yes another American product.
MD Farney

May 16, 2012 12:22PM
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Another poorly written "opinion piece" from Kim Peterson. Let us not forget...Ford took no GOVERMENT MONEY as GM and Chrysler did...a big deal in my book and many other Americans.. The new CEO has methodically rebuilt the line of offerings while continuing to put out quality trucks. Ford continues to be the truck of choice in the trades as they offer value and durability. And the new line of cars has seveal achieving 40 MPG plus.... Not seeing a lot of folks in this neck of the woods avoiding "the blue oval"......
May 16, 2012 12:10PM
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First off, i retired from the Ford Motor Co and have driven their products ever since i started there. In the beginning i'll admit the quality just wasn't there and it frustrated me to no end. I can honestly say for the last ten years Ford has made an excellent turnaround in quality. The last few cars and SUV's i've purchased have been a joy to drive. That being said i never liked the look of the blue oval decal slapped on the front of every Ford vehicle. If i ran Ford i'd do away with the blue oval and develope a new emblem.

May 16, 2012 12:03PM
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I bet whoever wrote this article drives a Prius.

Ford HAS reversed the damage of quality issuses from the 80's, thats why they had a profit of almost 30 billion over the past three years WITHOUT taking a goverment bailout.

Ford has continued to improve quality since the 80's and has FAR surpassed the quality of the metrics, which have not made improvements, just rely on the "trendy" folks to keep buying an infeior product.

May 16, 2012 12:03PM
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Ford made a critical mistake in the late ninties when they tried to diversify their management.  Somewhere within their company a short fat black female was given waaaaaay too much authority and their models sufferred from very poor ergonomics.  I have always loved Fords but during the period I mentioned, I didn't fit in their vehicles well and all the driver ammenities were in the wrong place.  Ford realigned it's staff, fired the short fat black gal and things got much better rather quickly. 
May 16, 2012 12:01PM
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We have driven Ford SVU's since the first Explorers came off the line and have been very satisfied with each model.  I drove a Freestyle for several years and really enjoyed it.  I now have another Explorer with  My Ford Touch and am very pleased with it.  The Ford logo has never been an issue for me or my husband. 
May 16, 2012 11:51AM
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Ford took no bailout money.  Good enough for me.
May 16, 2012 11:51AM
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1) Ford did NOT take ANY money from the federal government, and managed a complete turnaround on their own. 2) The biggest problem facing customers today is qualtiy in the first line of contact, that is in the dealerships. This is true of all manufacturers, as they don't have control over who dealers hire. 3) Regardless of who dealers hire, Ford has training materials, and knowledge resources available, to mechanics at the dealership level around the world. 4) Ford has been concentrated on quality for some time, and the advances in products offered well demonstrate their committment to this. 5) Magazine writers and auto critics have long favored the offshore manufacturers, but most of the cars they really like are not available here because they don't meet federal safety regulations. ALL FORD products meeting, or exceed, federal safety standards. Everyone should remember that, as Americans, we have freedoms. One of those freedoms is choice. We all need to remember, though, that FREEDOMS DON"T COME FREE! Keep purchasing foreign goods while you are unemployed. See if your job comes back.
May 16, 2012 11:47AM
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As a mechanic, they all have problems, but I havehad  a lot of fords and I will stick with them. 165,000 thousand miles on an explorer and it never burned a drop of oil. Just repaired a SMART car Muffler $1,100 for the muffler from Smart. the flex pipes are defective I will stick to AMERICAN brands.
May 16, 2012 11:44AM
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I own two Ford products.  A 2007 Fusion and a 2010 Focus.  I enjoy both.  Quite a change from the 1953 Ford that was my first car.  Ford is on track.
May 16, 2012 11:43AM
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Year & a half ago our Ford Escape started on fire, BY ITSELF, in the middle of the night. Nearly burned my house down. Ford is just now admitting they have a problem with Escapes from that year and recommend that you don't park them near anything flammable until you have them repaired with parts that are not yet available.  Owners of 2002 Escapes - BEWARE!
May 16, 2012 11:36AM
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My first Ford was a 1965 Galaxy 500 with 100,253 miles on it (in 1977).  I drove it until it hit 153,000 miles and the transmission failed.  My next Ford was a 1968 Custom with 100,000 plus miles on it.  I drove it until the engine siezed at 147,000 miles.  I paid $100 dollars each for these cars.  My third Ford was a 1984 Mustang with a 2.3 litre engine.  It went 104,000 miles before the salt air of the south pacific did it in.  My next Ford was a 1992 Ranger.  It gave me 210,000 miles of good service, until a mechanic screwed up the upper seals and the engine siezed.  My next Ford was a 2002 Ranger (Edge) and got 125,000 miles before she was cut in half by a tee-bone accident (it saved my life).  My current Ford is a 2007 Mustang GT.  What a dream.
May 16, 2012 11:36AM
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My wife and I have owned 9 Fords in the past 15 years, trading in for newer models, all from the same dealer, who is above reproach -- I've owned other US brands, one German and one Jap -- but I'll die a Ford owner. 
May 16, 2012 11:36AM
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I own three cars, all Ford products. Two have well over 100,000 miles on them and run great, in fact the 2003 has NEVER had anything done to it besides oil changes, brakes, and tires. I will proudly display the "Blue Oval" in support of a iconic American company, and the American worker. Fords are a better value than any metric car and the added bounus is we are helping oursevels and our economy when we make the wise decision to purchase one.

May 16, 2012 11:34AM
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Reviewing the comments here, it seems the last paragraph says it all.

 

"Once people have a bad experience with one brand, they sign off altogether. They aren't about to put tens of thousands of dollars into another car from that company."

 

Most people are loyal to the brand that treated them well over the years and simply refuse to return to a brand that pi$$ed them off.   One note, however, several commenters have had really bad experiences with dealers fixing (really not fixing) things.  I gave up on dealers for maintenance decades ago as they have a vested interest in only following the "book".   Find a reliable mechanic that mentions the idea that they want to fix things so that they work well enough to bring you back for the next oil change, maintenance cycle, whatever.

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